Automotive Customer Audit with 'Improvements'

Q

qualitymoron

#11
Re: Customer audit with 'improvements'

Well essentially the product they seemed most interested in is from a completely different sector to them so not likely to be considered a competitor otherwise I would've knocked it on the head (although with hindsight I wish I had anyway).

I have been back to my direct quality contact (different person to the audit guy but he was actually involved in the audit) and explained several points, including the cost implications and referencing the original contract with regard to tool storage and maintenance.

Hopefully I've been diplomatic enough but gotten my point across. Thanks to all who've contributed to this thread - it really has been constructive.
 
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Marc

Hunkered Down for the Duration with a Mask on...
Staff member
Admin
#12
Also they didn't look at a single one of their products during their audit - they picked up other customer's stuff and trailed that. Isn't that unusual? Especially as we'd got a job set up and running for their parts.
That seems highly unetical and could be considered spying. I have little doubt they were deliberately looking for information on competitor products.

A customer auditor should obvioulsy be focusing on their product lines, when at a supplier. Don't your customer impose controls over access to their products by competitors?
Precisely.

qualitymoron - You should have focused them on/restricted them to documents and records of their product only.

I would have cited confidentiality if they wanted to go beyond that.
 

Stijloor

Staff member
Super Moderator
#13
Precisely.

qualitymoron - You should have focused them on/restricted them to documents and records of their product only.

I would have cited confidentiality if they wanted to go beyond that.
ISO/TS 16949:2002 includes a confidentiality clause.

Stijloor.
 
D

DI Foundry - 2010

#14
Very simple, put a price tag on the items the customer requests and send the quote to their purchasing manager- stating it's a "change" therefore a requote is justified.:whip:
 
Q

qualitymoron

#15
Re: Customer audit with 'improvements'

Just an update on the odd customer audit I reported last year. I sent an email to the audit team stating how disappointed we were with their 'one size fits all' audit attitude and gave them all the 'corrective' actions they requested.
They audited us last month and a few comments along the lines of "well you wouldn't do that/see that in a company of this size" were heard. They also didn't bat an eyelid when they were refused access to any other customers documents/drawings etc.
I don't think it helped that they are based in Europe, English is not their first language (certain things get lost in translation no matter how good you are at the lingo) and their culture is slightly different to that here in the UK.
My advice for others in this situation - stick to your guns, have evidence/data to back up your arguments and SMILE!
 
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