I have also posted this within the CQI Linked page, so some of you may have seen my post there.
I would like to compile a presentation on the key aspects to consider for a warranty process at tier 1 level in the automotive sector. I'd like people's input on some considerations I should make for the presentation. I have some ideas regarding sources of warranty and how to tackle each one (Design, process variation, customer misuse/abuse), but am looking for input from those with experience of implementing and running a process and what makes it effective (or ineffective!).
I am really interested in feedback from others because my experience of warranty is limited to my own company and we have a very loose and ad-hoc process to deal with them. In fact it's lumped into our Quality Concern system, so a warranty return is a customer return plain and simple, and is treated in exactly the same way, find the fault (if there is one!), run through a corrective action process, record the failure in the lessons learned database for future product development, if it's our fault - credit the customer in line with their requirements (each customer has different requirements- one challenge!) - recover this cost from suppliers (depending on what agreements you have with them and what part, part(s) failed - if it was a supplier based failure).
Anyone's help with brainstorming this subject, just for inspiration on what to include would be valued.
Thanks in advance for your input.
I would like to compile a presentation on the key aspects to consider for a warranty process at tier 1 level in the automotive sector. I'd like people's input on some considerations I should make for the presentation. I have some ideas regarding sources of warranty and how to tackle each one (Design, process variation, customer misuse/abuse), but am looking for input from those with experience of implementing and running a process and what makes it effective (or ineffective!).
I am really interested in feedback from others because my experience of warranty is limited to my own company and we have a very loose and ad-hoc process to deal with them. In fact it's lumped into our Quality Concern system, so a warranty return is a customer return plain and simple, and is treated in exactly the same way, find the fault (if there is one!), run through a corrective action process, record the failure in the lessons learned database for future product development, if it's our fault - credit the customer in line with their requirements (each customer has different requirements- one challenge!) - recover this cost from suppliers (depending on what agreements you have with them and what part, part(s) failed - if it was a supplier based failure).
Anyone's help with brainstorming this subject, just for inspiration on what to include would be valued.
Thanks in advance for your input.
