BCP (Business Continuity Plan) Call Tree

Richard Regalado

Trusted Information Resource
#11
I have a question here, if a company is already made its own BCT , how would they ensure the proper information delivery to ' no access ' employee / operator ?

I guess the failure of many organizations in handling effective crisis management and Business Continuity correct scheme is their lacking of effective communication and information reporting. During Covid-19 tens of of meetings and decisions are being made without proper confirmation of information/ decisions output delivery to everyone, and yet, every top management keeps confirming that 'everyone is speedily informed'. I have seen many troubles raised from such situations.

I ask my clients to have a call-in number that is known to all. When called, updated information is repeated so the called is kept abreast of the latest developments or instructions from the management. The same information is transmitted to official social media channels.
 
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Randy

Super Moderator
#12
A call tree is only as good as the efficiency of the system and the timeliness of the phone numbers being kept up to date.

What you're using is a "Notification Call Tree" which is fine until you have a break in the chain after which everyone down from that break gets nothing.

What Jim is alluding to is an "Automated Call Tree" whereby there is one message to all simultaneously.

Whatever the method, it has to be tested and validated in a timely fashion
 
#13
I have a question here, if a company is already made its own BCT , how would they ensure the proper information delivery to ' no access ' employee / operator ?

I guess the failure of many organizations in handling effective crisis management and Business Continuity correct scheme is their lacking of effective communication and information reporting. During Covid-19 tens of of meetings and decisions are being made without proper confirmation of information/ decisions output delivery to everyone, and yet, every top management keeps confirming that 'everyone is speedily informed'. I have seen many troubles raised from such situations.
I agree with you. Even our current procedure did not take this into account:
No one person should call more than 3 names. By keeping each call to less than 3 minutes, 20 people can be contacted in less than 15 minutes. If person is not available, leave a message for the person to return call. If leaving a message is not possible, call back every 5 minutes. If uncontactable for 20 minutes, call the next person that this person is assigned to notify. Thereafter, report uncontactable persons to the respective team leader.
 
#14
I have a question here, if a company is already made its own BCT , how would they ensure the proper information delivery to ' no access ' employee / operator ?

I guess the failure of many organizations in handling effective crisis management and Business Continuity correct scheme is their lacking of effective communication and information reporting. During Covid-19 tens of of meetings and decisions are being made without proper confirmation of information/ decisions output delivery to everyone, and yet, every top management keeps confirming that 'everyone is speedily informed'. I have seen many troubles raised from such situations.
Excellent explanation, all to the point.
 
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