Benchmarking documentation systems as ISO 9004 suggests.

[MD]

ISO 9004:2000 Clause 4.2. "Documentation" says taht organization should be evaluated against certain criteria, including BENCHMARKING OF DOCUMENTATION SYSTEMS.

To my mind benchmarking of documentation systems is an excellent idea.

I wonder does anyone have any experience of this or at least some ideas from where to start?

 

[Marc]

You can start by reading through the threads here which address documentation systems. many are described. Many in detail.

But first - what, specifically, are your measureables?

 

[Claes Gefvenberg]

MD said:

ISO 9004:2000 Clause 4.2. "Documentation" says taht organization should be evaluated against certain criteria, including BENCHMARKING OF DOCUMENTATION SYSTEMS.

To my mind benchmarking of documentation systems is an excellent idea.

I wonder does anyone have any experience of this or at least some ideas from where to start?

Yes, it is an excellent idea. Quick suggestion: Why not do it here (At least in a limited way)?

 

[MD]

Well then what measurables could you suggest for documentation system?

Some:
-Number of procedures & instructions/Number of employees (could be benchmarked only between organization of the same of industry)
-Money spent on paper (per year)/Number of emoployees
-Innovations, improvements, canges last year/number of procedures&instructions
-Number of employees who suggested improvements last year/Total number of employees

More...?