Benchmarking documentation systems as ISO 9004 suggests.

#1
ISO 9004:2000 Clause 4.2. "Documentation" says taht organization should be evaluated against certain criteria, including BENCHMARKING OF DOCUMENTATION SYSTEMS.

To my mind benchmarking of documentation systems is an excellent idea.

I wonder does anyone have any experience of this or at least some ideas from where to start?
 
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#2
You can start by reading through the threads here which address documentation systems. many are described. Many in detail.

But first - what, specifically, are your measureables?
 
#3
MD said:

ISO 9004:2000 Clause 4.2. "Documentation" says taht organization should be evaluated against certain criteria, including BENCHMARKING OF DOCUMENTATION SYSTEMS.

To my mind benchmarking of documentation systems is an excellent idea.

I wonder does anyone have any experience of this or at least some ideas from where to start?
Yes, it is an excellent idea. Quick suggestion: Why not do it here (At least in a limited way)?
 
#4
Well then what measurables could you suggest for documentation system?

Some:
-Number of procedures & instructions/Number of employees (could be benchmarked only between organization of the same of industry)
-Money spent on paper (per year)/Number of emoployees
-Innovations, improvements, canges last year/number of procedures&instructions
-Number of employees who suggested improvements last year/Total number of employees

More...?
 
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