Best Method of Auditing an Installation Process at a client job-site

A

azuker

#1
Good afternoon,

My company produces products that are sometimes installed on-site at client locations. What would be the best method of conducting an internal audit of the installation process?

Thanks!
 
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somashekar

Staff member
Super Moderator
#3
Good afternoon,

My company produces products that are sometimes installed on-site at client locations. What would be the best method of conducting an internal audit of the installation process?

Thanks!
Is the installation person / team leader qualified and competent...
Is the checklist for installation comprehensively reviewed and approved...
Is the checklist for installation being used as intended getting you all the required information...
Are there any comments from the installation person / team about changes required based on client job-site conditions...
Are they being considered to update the checklist for installation...
Are they provided with all required tools, equipments, instruments which are valid and required for the installation...
.
..
...
 

Ninja

Looking for Reality
Trusted Information Resource
#5
IMO, the "Best" way would require an on-site audit as soon as possible after installation is complete...running down the checklist for install and the final approval checklist to verify that all steps were done and the result matches the intended result.

This would audit the installation process, and likely include some of somashekar's questions above.

That said, a functional test ...actually USING the equipment would perhaps be the most pertinent test as to whether the install met customer expectation. This is not an audit of the install process as much as a verification that customer expectations were met. It would include customer feedback as well...though that should really be part of the initial install in the first place..."Are you satisfied?".

Short of going on site with the customer, a debrief with the installers themselves at home base is another way to run through the process...albeit a layer or two removed from the actual target. Pictures from the install and a customer sign-off might be valuable additions to this.

Just thinking out loud...
 
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