Best off presentation of process flows

Qualygirl

Involved In Discussions
#11
When I go deep into myself and look at what has happened in the small, certified company over the years.
With very close, direct contact with employees and management, I have to say that this group does not care what process / representation is present.
Only for me as a management representative and auditor it is easier and simpler if a clean, comprehensible process is in place so that a clear degree of fulfillment can be recognized and assessed.
Also makes itself better for Cert-Auditot and for the detection of weak points, which then lead to changes if necessary.
There is no job description in the company.
Implementation follows instructions.
My favorite: for a process description with a table.
Now it would be super fantastic if I could get a few approaches from the experts.
thanks
 
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darkopsghost

Starting to get Involved
#12
In computer programing, programmers create a Flow Chart to determine what the program will do and when it will do it. Inputs, decisions, outputs, and records. A Block Diagram is for a visual representation of what needs to happen, an Outline if you were.

In the Quality World we have it relatively easy unless we are creating a process as we are only reporting how a process works. We don't have to use fancy objects or fancy software to do it.

Within Word (and other software I'm sure ) there are Flowchart Shapes that can be inserted into a Word document.

Think the process through, to scribble it out on paper may help, Insert the object (Shape) in your document, and put text in it to represent what that block is doing, Insert arrows to show process flow, add some color if you like and you're done. It can be as simple or complex as you want to make it.

If it is in a process that calls use of another process you can leave it at just that, as a "Call TO" that additional process which will be defined within it's own documentation for that additional process. The last thing you want is detail from an additional process buried within a separate process. Change one and fail to change the other and that's an automatic write up when it's caught.

On an overall Process Map of all Processes, don't forget to add detail on Process Interaction from one process to another. You want Customer Input at the top (requested Job or Work to be performed) ((I actually break up my individual processes into their own columns; more on this later)), what that Input drives (actions) within your company (those are the Key Activities within those processes, what happens to make that activity work, i.e. Contract Review, Quoting, Order Acceptance, Order Processing, Supplier Approval, Purchase Orders, Non-Conforming Product, etc.) and how it all works together, and you want to show the outputs of each of the processes.

I list all Metrics driven by each of those Processes and add Support Activities such as Management Review, CAPA, and Record Keeping.

By putting your Processes in columns you can easily add arrows to show Interaction from one Process to another.

Be concise but I tend to make it as simple and clean as I possibly can. No need to confuse anyone; someone within a process, an Auditor, or yourself during an Audit.
 
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