J
jasonb067
What are the best practices for trickling customer specific requirements into the organization?
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Searched but could not find any previous posts.
What are the best practices for trickling customer specific requirements into the organization?
Searched but could not find any previous posts.
So, for example...
A customer has a requirement for maintaining a min and max inventory level which was described in a document which was refered to in another document which was referenced by number in a contract.
How do the production control people learn the min max inventory requirement?
Just an example. Can apply to any requirement which could have an impact on any part of the supplier.
Hope this makes the for instance, I need to go get my mop now.
The sort answer is "contract review." There should be a process in place to go over the terms and requirements and notify people who need to know about such things. It's a basic part of the APQP process.
In one automotive company where I worked, where there were new jobs coming in on a regular basis, there were weekly meetings attended by people from sales, QA, production, production control, engineering and others for whom there might be special requirements. The first meeting for each new project dealt with making sure that everyone understood the requirements and their own role in fulfilling them, and usually dealt with feasibility issues. Subsequent meetings tracked progress and verified that requirements were being met.