Best Way to Audit Customer Feedbacks

A

amanbhai

#1
What is the best way to audit customer feedbacks (ISO standards)? Any help is appriciated!

thanks
 
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A

amanbhai

#4
Thanks for sharing information with us.
In fact, we have a customer feedback system documented which requires customer feedbacks on our key performance indicators.
When i audit, shall I verify the feedbacks and its follow up actions or I shall leave these feedbacks aside and check the customer communication since it is one of the indicators of customer feedbacks.
 
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