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Bi-Annual ISO 9001 Surveillance Audit Help

Mikishots

Mikishots

Trusted Information Resource
#11
#11
JaneB said:
Yes, I second what Randy says.

No surveillance audit should be a 'Big Day"! Ever!

Companies who 'get' this stuff and keep their systems maintained and implemented (versus the last minute dash around a few weeks or even days before an audit) rarely if ever spend any time preparing people for an audit. Sure, they may well remind them it's happening, but that's about it. Because it's just business as usual, although it happens that on this day or days there'll be an auditor visiting and having a look see. But for any organisation with a healthy quality system, that's pretty much normal business.
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Agreed. It should just be another day at the office, albeit one that you have to spend with someone asking questions all day.
 
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B

Bogie

#12
#12
A previous company I worked at was very good at maintaining the system. Our auditors would ask how much time we prepared for an audit, and was happy when we replied none.

At my current place of work, a start up, we are in the process of starting up the QMS. My boss, the Qualiy Manager, kept saying things like "you know how crazy things get a couple of weeks before an audit." I finally told her, No, I don't, if it is set up in a careful and rational manner, and maintained, there is nothing to get crazy about.

She proceeded to look at me like I was crazy. I don't think she believes it is possible - I hope to prove her wrong some day!
 
K

KPursell

#13
#13
Yes I got the same looks here when I told the Quality Manager everything is in line and I"m not worried!
 
S

somerqc

#14
#14
I was on leave (5 months) until 1 week before our re-registration audit. No nonconformances - some areas of concern but considering I wasn't here to "babysit" it was quite a relief that the system was in place and implemented to the point where I could do that.

I congratulated everyone on their performance (and then whacked them with the Areas of Concern...but, I can't bring all good news!) :)
 
Randy

Randy

Super Moderator
#15
#15
I love it when I can go to a client for an audit and the only thing they do different is order lunch. Those audits go very well and smooth ( with a small glitch every now and then, but that's what corrective actions are for)
 
Q

qualityboi

#16
#16
In our company we are finally are waking up to the importance of being driven top down. Anyway for the OP sake, our registrars pretty much take the quality policy, manual, mission statement for granted and do a cursory check of them. The registrar primarily focused on top management understanding and reviewing the key processes in the company and wouldn't budge on PDCA, or evidence of continual improvement driven by review of the KPI for that top level process. They also wanted to see KPIs for each of those top level processes and pushed that the metrics should be both quantitative and qualitative (a measure of effectiveness and efficiency). We got a finding for top management not reviewing the KPIs for the support processes named in our high level process definition. I totally supported the finding. Our last registrar was content just chatting with the quality manager when auditing management review, that was a joke, the auditors for the newer registrar we have now really makes and expects the CEO or COO to be present for the Top management audit (thank God). Some may ask, well why didn't I find those findings as an internal auditor. I would reply that my company is not mature enough to handle that type of internal criticism without killing the messenger. However I do my best to call out such things out in reports as opportunities, while it is not a finding at least I have covered my butt via a lower level of finding without embarrassing our executives. I will say the registrar missed a finding, which is that the quality objectives are not mentioned in our business plans, nor are they remotely connected. I have mentioned this to my boss and he indicated that it was "dually noted" which means forget about it. That is as far as I have pushed, (I really do want to stay employed).

:topic:rant:
I wish I was like many of the regulars here who appear to be able make six figures at will. Not going to happen for me unless I win the lottery.
 
K

KPursell

#18
#18
and expects the CEO or COO to be present for the Top management audit (thank God). Some may ask, well why didn't I find those findings as an internal auditor. I would reply that my company is not mature enough to handle that type of internal criticism without killing the messenger.

Same story here qualityboi, just a different company. Now that I have made a formal reminder, I expect top management to scurry away; and have to be careful with my words when I remind them they are first on schedule for our next audit.
 
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