T
Tom Slack
Connie,
I wish I say that I have had the exact same problem, but I can't. The closest I've come to it was when I was on a project for decreasing specks on motion picture film created during slitting. (Since then, I've never been able to watch a movie without looking at the edge of the screen for specks.)
First a really stupid question, How does the customer know when they have a burr problem? How do they define a burr? On a microscopic scale, all metal parts have burrs.
Once you have defined the problem, do the textbook things, do attribute control charts, take the results of the problem solving sessions and do a designed experiment (for attributes). During this, keep the customer in the loop ofcourse.
I realize this advice is as dull as dirt, but it always works.
Best Wishes,
Tom
I wish I say that I have had the exact same problem, but I can't. The closest I've come to it was when I was on a project for decreasing specks on motion picture film created during slitting. (Since then, I've never been able to watch a movie without looking at the edge of the screen for specks.)
First a really stupid question, How does the customer know when they have a burr problem? How do they define a burr? On a microscopic scale, all metal parts have burrs.
Once you have defined the problem, do the textbook things, do attribute control charts, take the results of the problem solving sessions and do a designed experiment (for attributes). During this, keep the customer in the loop ofcourse.
I realize this advice is as dull as dirt, but it always works.
Best Wishes,
Tom