Boss wants Quality Procedure for ISO 9001 Clause 8.1

[Sajith]

I agree with T. Grinton,


You could do the following -


· List the people entrusted with the responsibility of ensuring that they shall plan and implement the monitoring, measurement, analysis and improvement of all identified processes.

· Ensure that the reader of your new procedure for Clause 8.1 (GENERAL) identifies what he/she is expected to achieve by listing out the purpose and scope of your procedures for
· MONITORING AND MEASUREMENT OF PROCESS
· MONITORING AND MEASUREMENT OF PRODUCT
· CONTROL OF NONCONFORMING PRODUCT
· ANALYSIS OF DATA – CUSTOMER SATISFACTION, INTERNAL AUDIT FINDINGS ETC.
· CONTINUAL IMPROVEMENT – CORRECTIVE AND PREVENTIVE ACTIONS TAKEN, ALL DATA ACCUMULATED FOR YOUR MANAGEMENT REVIEW ETC.

· Show how you would expect monitoring, measurement, analysis and improvement to be achieved by identifying / cross referencing the inputs and outputs of the above mentioned procedures. (I guess a documentation flow chart of your QMS should do the trick here).
I hope that was helpful.
Sajith.

 

[DianaBC]

this is the attitude....

Good for you ...AndyN

 

[DianaBC]

No, but it shouldn't be too difficult to use it to 'point' to others, like the internal audit process/procedure and also to quality planning (product realization planning etc)

I encountered the same situation with a CB auditor, after the change to the 94 version of ISO 9001. He demanded a procedure to meet 4.2! Even argued with the President of Excel Partnership (only the best ISO training company at the time)! So, guess what? We wrote one...totally useless, but the auditor never came back and eventually it was removed from the system, quietly, in the dead of night and no-one ever asked about it again.....(I hate myself for admitting that too!)

 

[DrM2u]

The procedure for 8.1 can be found in the procedures for everything between it and 8.5.3.

8.1 Procedure

Do everything required between this point and the end of 8.5.3

I like Randy's procedure but ... what if the Boss wants a two-page document because that is the minimum acceptable length?!? What size font can and should I use? I would ask the Boss to propose a procedure for me to type to ensure that it meets his/her requirements. Who knows, he/she might re-invent the wheel.

 

[Marc]

Here is one someone sent me.

 

[Randy]

Here is one someone sent me.

That dog don't hunt...it's got holes like a sieve

 

[qusys]

Here is one someone sent me.

It is good , Marc.
But what I've seen in some companies is that they put in procedures as copy and paste what it is reported in dedicated literature, quality book related method, articles and so on.
My question is this: are there too many ignorant in quality matters , above all in the higher position of chart?
The background about quality can be built step by step, by studying, partecipating to project, applying methods from quality and so on. A procedure is only a piece of paper if there is no willingness and ignorance in quality...
Hope our collegue will try to convince his boss...

 

[Randy]

Here's an example of a BIG GAPING HOLE in this "procedure"

Internal auditors record all product and process non-conformances found during internal audits.

Does this mean that conformance is not to be documented? The purpose of the internal audit is not to look for nonconformity, it is to look for conformity...I quote..

8.2.2 Internal audit
The organization shall conduct internal audits at planned intervals to determine whether the quality management system

a) conforms to the planned arrangements (see 7.1), to the requirements of this International Standard and to the quality management system requirements established by the organization,...

When I audit the internal audit I look to see if evidence of conformity can be demonstrated. Evidence of conformity is an absolute, evidence of nonconformity is only required when found.

 

[Howard Atkins]

I am wandering around India and other places telling everyone that they shoot there selves in the foot every time they write these things, there are somany different documents there are always inconsistencies:mg:

It is so boring seeing the standard rewritten incorrectly. and also shows that you have not read the standard whilst copying it.


Save trees and stop writing.

Lean also applies to documents.

waffle waffle waffle..............................

 

[Stijloor]

I am wandering around India and other places telling everyone that they shoot there selves in the foot every time they write these things, there are somany different documents there are always inconsistencies:mg:

It is so boring seeing the standard rewritten incorrectly. and also shows that you have not read the standard whilst copying it.


Save trees and stop writing.

Lean also applies to documents.

waffle waffle waffle..............................

Excellent points Howard!!

The misinformation is rampant and the inconsistencies in Standard interpretation is appalling. An auditor makes a comment or offers a suggestion, and it immediately becomes a requirement. I spend a lot of my time demystifying Standards. I don't mind, but we (consultants/trainers) have still a lot of work to do.... A Forum can help, but we do not always agee....

Stijloor.