Business Process Flowchart

K

katrinalei

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So I'm making a Business Process Flowchart for our company and I'm having a hard time on making it since I'm just the accounting staff. I will attach the Sales Order process that I've been working on and I hope someone will check it for me. Thank you so much.
 

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Tagin

Tagin

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What is the purpose of these flowcharts? What will they be used for?

The example you show is detailed, step-by-step, which could be good if you want to use flowcharts for training or documenting the steps in a process; but it is too detailed if you want just to show an overview of the process flow.
 
Peter Fraser

Peter Fraser

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How much detail? It depends on…
  • the competency of the people doing the work
  • the leeway they have to make their own decisions given the specific circumstances they may face
  • the resources (information, materials, people etc) to which they may need access
  • the factors that may influence how the work is to be carried out (compliance with standards, legislation
  • - and the risk of “getting it wrong”.
If you decide to use a flowchart, don’t get hung up on showing all the possible routes through the process as you go, or you may get tied in knots. Define the normal route first and then go back and cater for the exceptions. You can often build these into the text without having to draw more lines for the user to try to follow. Sometimes a semi-graphical format can be the answer – show the flow and the role involvements, but also give enough detail for a newcomer if they need more guidance.
 

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