Say what?!?!
E Wall said:
The warranty returns we see (and test) 95% of the time are perfect...just near the golden 1 year date so the customer warehouses send them back, get free replacements, and we eat the cost. Because this doesn't amount to much $$ vs % we earn from the customers, it is overlooked with the belief that the customer is happier and will buy more.
Unfortunately we cannot 'fire-sale' these returns and they are then scrapped unless we have special testing we want to do.
Wow Eileen...
This really leaves a bad aftertaste.... so to speak.
Aside from the unnecessary work this is creating (and the unnecessary expense your company is incurring) - there is the ethical consideration. Perhaps it is just me (and probably why I'm not in charge...

), but I would have second thoughts about doing business with someone who operated like that. Your customer feels that it is okay to cheat you out of product and the marketing people all look the other way to keep their business? Whew...

Perhaps it goes on here too - I just haven't heard about it. I hope not...
I know... what am I doing discussing ethics in the same breath as business?
Sorry - I just had to comment on that.