C
I don't know if this belongs here. But here goes.
What protection does C = 0 provide a supplier? Can a customer return product that has been inspected and accepted by both the supplier and the customer using C = 0 and subsequently found nonconforming?
For example we produce small parts using high speed stamping. We shipped a customer one lot, one shipment of 5 million parts,. We accepted the parts using C = 0 and shipped them. Our customer accepted the shipment also using C = 0. The parts are used in an assembly. During assembly 2 nonconforming parts were discovered and all **** broke loose. Our customer required all 5 million parts to be re-inspected. We were back charged for inspection of the assembled units at our customer’s facility. The remainder of the lot was returned to us for “rework”.
After re-inspection of all 5 million parts only 20 parts were found nonconforming.
Did we have to accept this reject and the back charges from our customer?
What protection does C = 0 provide a supplier? Can a customer return product that has been inspected and accepted by both the supplier and the customer using C = 0 and subsequently found nonconforming?
For example we produce small parts using high speed stamping. We shipped a customer one lot, one shipment of 5 million parts,. We accepted the parts using C = 0 and shipped them. Our customer accepted the shipment also using C = 0. The parts are used in an assembly. During assembly 2 nonconforming parts were discovered and all **** broke loose. Our customer required all 5 million parts to be re-inspected. We were back charged for inspection of the assembled units at our customer’s facility. The remainder of the lot was returned to us for “rework”.
After re-inspection of all 5 million parts only 20 parts were found nonconforming.
Did we have to accept this reject and the back charges from our customer?