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Hi All,
We process incoming work from a different country and a random sample is taken out of the lot for Quality Check.
We need to understand if:
1) Sample size is adequate and if not what should be the correct sample size. Also if we go with the present sample size what is the margin of error that we are looking at to meet the quality target of 99.10% month on month?
2) Also is the sampling methodology biased in favour of those who process fewer jobs, or towards any one location?
I have posted the data for 2 months.
Accuracy scores are calculated on a point based system. There could be certain errors which are dearer than others and hence with equal number of errors the scores of two people will be different.
Regards,
We process incoming work from a different country and a random sample is taken out of the lot for Quality Check.
We need to understand if:
1) Sample size is adequate and if not what should be the correct sample size. Also if we go with the present sample size what is the margin of error that we are looking at to meet the quality target of 99.10% month on month?
2) Also is the sampling methodology biased in favour of those who process fewer jobs, or towards any one location?
I have posted the data for 2 months.
Accuracy scores are calculated on a point based system. There could be certain errors which are dearer than others and hence with equal number of errors the scores of two people will be different.
Regards,
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