C
Hi again everyone. Lets see what you all think of this.
In calculating PPM for customers, how do the rest of you handle this?
My experience has been to use only qty of returned parts against qty shipped.
But what if your customer sorts and scraps 'x' amaount of your product? Shouldn't this be counted against against your quality rating also?
My little shoulder devil and angel are battling it out, although I know better! But I wanted to see how the rest of you weigh in. I know how management has defined it in the various companies that I have worked for.
cleverfox
In calculating PPM for customers, how do the rest of you handle this?
My experience has been to use only qty of returned parts against qty shipped.
But what if your customer sorts and scraps 'x' amaount of your product? Shouldn't this be counted against against your quality rating also?
My little shoulder devil and angel are battling it out, although I know better! But I wanted to see how the rest of you weigh in. I know how management has defined it in the various companies that I have worked for.
cleverfox