V
Hi,
My company is manufacturing cable assemblies for Aerospace, Medical and Automotive fields. Customer will inform complaints through emails and telephone. Based on the complaints we will issue RMA letter. Generally it takes a long time i.e 1 to 2 months to recieve the rejected parts. We calculate DPPM of the plant beginning of every month.While calulating the DPPM whether we need to consider this reported defects. Pls help
My company is manufacturing cable assemblies for Aerospace, Medical and Automotive fields. Customer will inform complaints through emails and telephone. Based on the complaints we will issue RMA letter. Generally it takes a long time i.e 1 to 2 months to recieve the rejected parts. We calculate DPPM of the plant beginning of every month.While calulating the DPPM whether we need to consider this reported defects. Pls help