J
Re: Something Stupid Beyond Belief -
Perhaps I am not being clear here.
The costs were of no concern to me....The customer paid the costs. Likewise I had no problem with the customer coming to observe etc....
We built a good product and never, in more than 20 years at that point, had one of our actuators failed in the field.
To me the problem is that the system described in my posts allowed for a greater, not lesser, chance of test failure due to a bad gage.
Ah well - This was a long time ago and they probably don't do it that way anymore. It just struck us all as exceedingly dumb......
peace
James
All of those additional costs should be paid by your customer. You are placing your value on this additional work as the standard, not the customers. Perhaps a similar valve failed in a very expensive way because of poor control of gages. The 8D eventually looks for other places to use this, thus expensive controls on a certain number of valves.
The costs were of no concern to me....The customer paid the costs. Likewise I had no problem with the customer coming to observe etc....
We built a good product and never, in more than 20 years at that point, had one of our actuators failed in the field.
To me the problem is that the system described in my posts allowed for a greater, not lesser, chance of test failure due to a bad gage.
Ah well - This was a long time ago and they probably don't do it that way anymore. It just struck us all as exceedingly dumb......
peace
James