
We are an automotive machine shop registered to ISO 9001:2008. We have various customer-owned gages that we monitor on a database with applicable information. The database tells us when the gages are due for calibration whereby the Quality department contacts the customer. The gages are then delivered to our customer for calibration.
The issue we are having is that the Customer had a "slow period" whereby their company had layoffs but their gages have been due since April 2012. We have a 3rd party surveillance audit coming up soon. What do we need to show the auditor as evidence so that we do not receive a nonconformance?
regards,
Kiddo