P
Hi All
Just been working with management to develop some quality objectives and targets. They are keen to try and develop service delivery team fee earning positions (whilst maintaining/developing the management systems).
Can we class 'offer H&S or QM fee earning services' as a quality objective with the target of 'achieving at least 2 successful jobs in the first year'?
This would contribute to progress to reach the company vision, however doesn't really seem to contribute to the pursuit of quality - unless it could be argued that our involvement on projects would increase the quality of the output.
My company has a long history of stating business objectives as quality objectives (an issue picked up by our external auditor), which I am trying to change.
Any thoughts?
Thanks a lot
Peter
Just been working with management to develop some quality objectives and targets. They are keen to try and develop service delivery team fee earning positions (whilst maintaining/developing the management systems).
Can we class 'offer H&S or QM fee earning services' as a quality objective with the target of 'achieving at least 2 successful jobs in the first year'?
This would contribute to progress to reach the company vision, however doesn't really seem to contribute to the pursuit of quality - unless it could be argued that our involvement on projects would increase the quality of the output.
My company has a long history of stating business objectives as quality objectives (an issue picked up by our external auditor), which I am trying to change.
Any thoughts?
Thanks a lot
Peter