Can anyone share a Customer Complaint procedure not requiring logging complaints ?

D

DietCoke1953

#1
We use a log to record and track our Customer Complaints and corresponding CAR's issued from them at all of our 29 branch locations.

Several locations have asked that we eliminate the log and just refer to the CAR's.

I think the log is a good "check and balance" to ensure that all of the complaints are resolved.

Does anyone wish to share their procedure for handling complaints that does not involve keeping a log sheet.

Many Thanks
 
Elsmar Forum Sponsor

Golfman25

Trusted Information Resource
#2
Re: Can anyone share a Customer Complaint procedure not requiring logging complaints

Generally, our customer complaints get passed to our corrective action procedure. So we use the Corrective Action log to log the complaints. Seems duplicative to log a complaint and then log the corrective action.
 
D

DietCoke1953

#3
Re: Can anyone share a Customer Complaint procedure not requiring logging complaints

Thank you.
 
#4
Re: Can anyone share a Customer Complaint procedure not requiring logging complaints

We use a log to record and track our Customer Complaints and corresponding CAR's issued from them at all of our 29 branch locations.

Several locations have asked that we eliminate the log and just refer to the CAR's.

I think the log is a good "check and balance" to ensure that all of the complaints are resolved.

Does anyone wish to share their procedure for handling complaints that does not involve keeping a log sheet.

Many Thanks
Can I put it slightly differently....
You can have your procedure that details when a corrective action on a customer complaint will not be initiated after completing the complaint analysis which may indicate a corrective action is not warranted. This has to decided by someone authorized to do so.
 
Last edited:
W

Wilderness Woody

#5
Re: Can anyone share a Customer Complaint procedure not requiring logging complaints

Are you running on a paper based system or all electronic? With 29 branch locations, how many complaints are you having to address on a daily basis?

If the volume is high and you are running a manual system, I would tend to agree that a log could provide the check and balance effect as well as a quick summary for management to monitor complaints for volume, location and closure status. An electronic solution would have plenty of options for sorting, viewing and reports which would eliminate a separate log as it would be integrated.
 
A

Alantele51

#6
Re: Can anyone share a Customer Complaint procedure not requiring logging complaints

I use scan for efiling and name the files in such away that they can easily be ordered. A mentioned before, I agree with the C/a logging vs, complaint. The scan file should be enough if you had to trace back to something. Alan
 
Thread starter Similar threads Forum Replies Date
A Can anyone share a Distribution Agreement template under MDR 2017/745? EU Medical Device Regulations 3
F Does anyone have an ESD quality/cooler talk to share? Training - Internal, External, Online and Distance Learning 4
R Anyone who can share a checklist for ISO 29134? IEC 27001 - Information Security Management Systems (ISMS) 7
C Will anyone please share training material for ISO:13485:2016 for best practices Training - Internal, External, Online and Distance Learning 0
S Has anyone completed IATF 16949 Certification - Share your Audit Experience? IATF 16949 - Automotive Quality Systems Standard 2
D Does anyone have a list of the IATF "Shalls" they would be willing to share? IATF 16949 - Automotive Quality Systems Standard 4
S Can anyone share a Consultant Proposal for QMS Remediation? Consultants and Consulting 5
M Changing Notified Body - Anyone have stories to share CE Marking (Conformité Européene) / CB Scheme 3
G Does anyone have a ISO 13485 Gap Analysis form they'd be willing to share? Quality Manager and Management Related Issues 3
E Can anyone share a Preventive Action Form or Template ? AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 3
D Can anyone share a completed Gage R & R on a Micrometer? Gage R&R (GR&R) and MSA (Measurement Systems Analysis) 10
K Can anyone share an Note to File for justifying postponement of Internal Audits ? Quality Manager and Management Related Issues 5
A Can anyone share as an example of SOP for Marketing Process ISO 13485:2016 - Medical Device Quality Management Systems 1
S Can anyone share template for Device Risk Assessment ? ISO 14971 - Medical Device Risk Management 2
Q Can anyone share Contract Review forms that I can use as record? Contract Review Process 7
S Organisation Manual - Anyone willing to share a sample? Document Control Systems, Procedures, Forms and Templates 4
M Can anyone share an Assets Identification checklist? IEC 27001 - Information Security Management Systems (ISMS) 2
C South Korean KFDA's KGMP Audit- Anyone with Firsthand Experience to share? Other Medical Device Regulations World-Wide 4
J SFDA Product Quality Tracking Report - Anyone with experience to share? China Medical Device Regulations 2
K Can anyone share tutorial on excel and powerpoint? After Work and Weekend Discussion Topics 3
GStough 5S Implementation Success Stories - Anyone Care to Share? Lean in Manufacturing and Service Industries 18
R Anyone willing to share anything related to Quality Control Project (QCP)? Quality Tools, Improvement and Analysis 5
R Anyone willing to share their experience in Knowledge Management (KM)? Lean in Manufacturing and Service Industries 3
D Does anyone have training material they are willing to share on Cpk, FMEA, 8D? Training - Internal, External, Online and Distance Learning 7
J Receiving Inspection - Does anyone have a procedure they would be willing to share? Document Control Systems, Procedures, Forms and Templates 9
Ajit Basrur Does anyone have a template for Validation Master Plan to share? Qualification and Validation (including 21 CFR Part 11) 35
S Does anyone have a layered audit checklist they can share? General Auditing Discussions 2
B Continual Improvement form - Does anyone have a CI form they will share? Preventive Action and Continuous Improvement 2
L GM's new Fast Response process - Anyone with experiences to share? Customer and Company Specific Requirements 21
G Does anyone have a BLOG they'd like to share? Book, Video, Blog and Web Site Reviews and Recommendations 11
J 8.2.2.4 Audit Plans - Can anyone share an example of their Internal Audit Plan? Internal Auditing 8
G Quality Circles - What kind of procedure do I need and does anyone have one to share? Document Control Systems, Procedures, Forms and Templates 7
B Corrective Action Trigger - Anyone have a list to share? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 31
R Anyone have a procedure to share for TS 16949 - 8.5.1 Continual Improvement? IATF 16949 - Automotive Quality Systems Standard 3
E Does anyone have an ISO 9001 Quality Records Matrix to share? Records and Data - Quality, Legal and Other Evidence 10
S Master List - Does anyone have an equivalent method that they would care to share? Document Control Systems, Procedures, Forms and Templates 11
R $ saved using APQP - Can anyone share with me a success story? APQP and PPAP 9
R Prototype Control Plan - Can anyone share with me an example FMEA and Control Plans 1
A Has anyone implemented the Adobe Acrobat Sign Validation Pack to be 21 CFR Part 11 Compliant? ISO 13485:2016 - Medical Device Quality Management Systems 1
R Does anyone know how ASQ exam requirements are verified? Professional Certifications and Degrees 3
B Does anyone copyright their internal QMS documents? Document Control Systems, Procedures, Forms and Templates 24
Sam.F Anyone knows velocity 360 training Training - Internal, External, Online and Distance Learning 11
E Do anyone have document of automotive production risk and control of risk? Lean in Manufacturing and Service Industries 1
S Has anyone had experience with Intellect eQMS? ISO 13485:2016 - Medical Device Quality Management Systems 1
G Does anyone know about tobacco-free nicotine pouches? US Food and Drug Administration (FDA) 2
R Does anyone use iQMS for their ISO based document control? Manufacturing and Related Processes 5
L Did anyone hear business registration ontario? General Information Resources 1
Q Does anyone know what this call out means? Manufacturing and Related Processes 3
H Does anyone has feedback on a notified body for small companies? EU Medical Device Regulations 3
A Can anyone explain UKRP guidance relating to Northern Ireland? UK Medical Device Regulations 2

Similar threads

Top Bottom