SBS - The Best Value in QMS software

Can anyone share a Customer Complaint procedure not requiring logging complaints ?

D

DietCoke1953

#1
#1
We use a log to record and track our Customer Complaints and corresponding CAR's issued from them at all of our 29 branch locations.

Several locations have asked that we eliminate the log and just refer to the CAR's.

I think the log is a good "check and balance" to ensure that all of the complaints are resolved.

Does anyone wish to share their procedure for handling complaints that does not involve keeping a log sheet.

Many Thanks
 
Popular whitepapers from DISCUS
Elsmar Forum Sponsor
G

Golfman25

Trusted Information Resource
#2
#2
Re: Can anyone share a Customer Complaint procedure not requiring logging complaints

Generally, our customer complaints get passed to our corrective action procedure. So we use the Corrective Action log to log the complaints. Seems duplicative to log a complaint and then log the corrective action.
 
D

DietCoke1953

#3
#3
Re: Can anyone share a Customer Complaint procedure not requiring logging complaints

Thank you.
 
somashekar

somashekar

Staff member
Super Moderator
#4
#4
Re: Can anyone share a Customer Complaint procedure not requiring logging complaints

DietCoke1953 said:
We use a log to record and track our Customer Complaints and corresponding CAR's issued from them at all of our 29 branch locations.

Several locations have asked that we eliminate the log and just refer to the CAR's.

I think the log is a good "check and balance" to ensure that all of the complaints are resolved.

Does anyone wish to share their procedure for handling complaints that does not involve keeping a log sheet.

Many Thanks
Click to expand...
Can I put it slightly differently....
You can have your procedure that details when a corrective action on a customer complaint will not be initiated after completing the complaint analysis which may indicate a corrective action is not warranted. This has to decided by someone authorized to do so.
 
Last edited:
W

Wilderness Woody

#5
#5
Re: Can anyone share a Customer Complaint procedure not requiring logging complaints

Are you running on a paper based system or all electronic? With 29 branch locations, how many complaints are you having to address on a daily basis?

If the volume is high and you are running a manual system, I would tend to agree that a log could provide the check and balance effect as well as a quick summary for management to monitor complaints for volume, location and closure status. An electronic solution would have plenty of options for sorting, viewing and reports which would eliminate a separate log as it would be integrated.
 
A

Alantele51

#6
#6
Re: Can anyone share a Customer Complaint procedure not requiring logging complaints

I use scan for efiling and name the files in such away that they can easily be ordered. A mentioned before, I agree with the C/a logging vs, complaint. The scan file should be enough if you had to trace back to something. Alan
 
You must log in or register to reply here.
Thread starter Similar threads Forum Replies Date
A Can anyone share a Distribution Agreement template under MDR 2017/745? EU Medical Device Regulations 0
F Does anyone have an ESD quality/cooler talk to share? Training - Internal, External, Online and Distance Learning 4
R Anyone who can share a checklist for ISO 29134? IEC 27001 - Information Security Management Systems (ISMS) 7
C Will anyone please share training material for ISO:13485:2016 for best practices Training - Internal, External, Online and Distance Learning 0
S Has anyone completed IATF 16949 Certification - Share your Audit Experience? IATF 16949 - Automotive Quality Systems Standard 2
D Does anyone have a list of the IATF "Shalls" they would be willing to share? IATF 16949 - Automotive Quality Systems Standard 4
S Can anyone share a Consultant Proposal for QMS Remediation? Consultants and Consulting 5
M Changing Notified Body - Anyone have stories to share CE Marking (Conformité Européene) / CB Scheme 3
G Does anyone have a ISO 13485 Gap Analysis form they'd be willing to share? Quality Manager and Management Related Issues 3
E Can anyone share a Preventive Action Form or Template ? AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 3
D Can anyone share a completed Gage R & R on a Micrometer? Gage R&R (GR&R) and MSA (Measurement Systems Analysis) 10
K Can anyone share an Note to File for justifying postponement of Internal Audits ? Quality Manager and Management Related Issues 5
A Can anyone share as an example of SOP for Marketing Process ISO 13485:2016 - Medical Device Quality Management Systems 1
S Can anyone share template for Device Risk Assessment ? ISO 14971 - Medical Device Risk Management 2
Q Can anyone share Contract Review forms that I can use as record? Contract Review Process 7
S Organisation Manual - Anyone willing to share a sample? Document Control Systems, Procedures, Forms and Templates 4
M Can anyone share an Assets Identification checklist? IEC 27001 - Information Security Management Systems (ISMS) 2
C South Korean KFDA's KGMP Audit- Anyone with Firsthand Experience to share? Other Medical Device Regulations World-Wide 4
J SFDA Product Quality Tracking Report - Anyone with experience to share? China Medical Device Regulations 2
K Can anyone share tutorial on excel and powerpoint? After Work and Weekend Discussion Topics 3
GStough 5S Implementation Success Stories - Anyone Care to Share? Lean in Manufacturing and Service Industries 18
R Anyone willing to share anything related to Quality Control Project (QCP)? Quality Tools, Improvement and Analysis 5
R Anyone willing to share their experience in Knowledge Management (KM)? Lean in Manufacturing and Service Industries 3
D Does anyone have training material they are willing to share on Cpk, FMEA, 8D? Training - Internal, External, Online and Distance Learning 7
J Receiving Inspection - Does anyone have a procedure they would be willing to share? Document Control Systems, Procedures, Forms and Templates 9
Ajit Basrur Does anyone have a template for Validation Master Plan to share? Qualification and Validation (including 21 CFR Part 11) 35
S Does anyone have a layered audit checklist they can share? General Auditing Discussions 2
B Continual Improvement form - Does anyone have a CI form they will share? Preventive Action and Continuous Improvement 2
L GM's new Fast Response process - Anyone with experiences to share? Customer and Company Specific Requirements 21
G Does anyone have a BLOG they'd like to share? Book, Video, Blog and Web Site Reviews and Recommendations 11
J 8.2.2.4 Audit Plans - Can anyone share an example of their Internal Audit Plan? Internal Auditing 8
G Quality Circles - What kind of procedure do I need and does anyone have one to share? Document Control Systems, Procedures, Forms and Templates 7
B Corrective Action Trigger - Anyone have a list to share? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 31
R Anyone have a procedure to share for TS 16949 - 8.5.1 Continual Improvement? IATF 16949 - Automotive Quality Systems Standard 3
E Does anyone have an ISO 9001 Quality Records Matrix to share? Records and Data - Quality, Legal and Other Evidence 10
S Master List - Does anyone have an equivalent method that they would care to share? Document Control Systems, Procedures, Forms and Templates 11
R $ saved using APQP - Can anyone share with me a success story? APQP and PPAP 9
R Prototype Control Plan - Can anyone share with me an example FMEA and Control Plans 1
S Does anyone have a checklist to prepare for ISO 13485, Stage I audit? ISO 13485:2016 - Medical Device Quality Management Systems 1
Ed Panek Is anyone familiar with Article 60 Certificate of Free Sale EU Medical Device Regulations 3
N Does anyone use SGS for ISO 13485 / CE certification Registrars and Notified Bodies 0
GreatNate Anyone using the Intellect QMS software? Quality Assurance and Compliance Software Tools and Solutions 1
P Anyone have an Idea on UAE Medical device registeration- Class B with FDA only Other Medical Device Regulations World-Wide 0
U Does *anyone* know a lab that will test to EN 455-4 Medical Gloves shelf life determination? EU Medical Device Regulations 1
N Does anyone have experience of GB/T 34986-2017? China Medical Device Regulations 1
Z Does anyone have experience with EN ISO 17664 ? IEC 62366 - Medical Device Usability Engineering 9
A Does anyone have a checklist of API Spec 650 13th Edition? Oil and Gas Industry Standards and Regulations 0
P Does anyone have a API Q1 Documentation Package? Quality Management System (QMS) Manuals 1
J Does anyone have an excel IATF 16949 Internal Audit checklist I could use? IATF 16949 - Automotive Quality Systems Standard 7
Watchcat Anyone had an MDR technical file review/audit yet? EU Medical Device Regulations 13

Similar threads

Top Bottom