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We use a log to record and track our Customer Complaints and corresponding CAR's issued from them at all of our 29 branch locations.
Several locations have asked that we eliminate the log and just refer to the CAR's.
I think the log is a good "check and balance" to ensure that all of the complaints are resolved.
Does anyone wish to share their procedure for handling complaints that does not involve keeping a log sheet.
Many Thanks
Several locations have asked that we eliminate the log and just refer to the CAR's.
I think the log is a good "check and balance" to ensure that all of the complaints are resolved.
Does anyone wish to share their procedure for handling complaints that does not involve keeping a log sheet.
Many Thanks