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Re: Can one have a single 'objective' to meet the requirements of an IMS ?
A business could achieve its objective of profits and then choose to cease to trade, thus customers would be disappointed. Employees redundant, .......
Semantics I know, but, I think what you are looking for is a "Mission Statement" rather than a single objective.
Something like
"To sustainably delight our customers whilst satisfying our shareholders" would be the mission statement,
Whilst objectives would be the "how" we plan to achieve the aspirations (targets) of our "Mission"
A business could achieve its objective of profits and then choose to cease to trade, thus customers would be disappointed. Employees redundant, .......
Semantics I know, but, I think what you are looking for is a "Mission Statement" rather than a single objective.
Something like
"To sustainably delight our customers whilst satisfying our shareholders" would be the mission statement,
Whilst objectives would be the "how" we plan to achieve the aspirations (targets) of our "Mission"
/QUOTE] (sorry I couldn't help it...)