Can one have a single 'objective' to meet the requirements of an IMS?

D

DarrellH

#11
Re: Can one have a single 'objective' to meet the requirements of an IMS ?

A business could achieve its objective of profits and then choose to cease to trade, thus customers would be disappointed. Employees redundant, .......

Semantics I know, but, I think what you are looking for is a "Mission Statement" rather than a single objective.

Something like
"To sustainably delight our customers whilst satisfying our shareholders" would be the mission statement,

Whilst objectives would be the "how" we plan to achieve the aspirations (targets) of our "Mission"
 
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John Broomfield

Staff member
Super Moderator
#12
All,

It is said that the "best" accountants can make a company's profit be whatever you want it to be.

We are trying to convince top management that by creating customers who create customers, all stakeholders will benefit.

For this they need an uplifting or noble but true purpose or mission to drive their management system. Their management system has to help everyone to add value faster and prevent loss sooner.

The losses prevented must include the latent losses that may remain hidden well beyond any financial reporting period of a quarter or a year. And to prevent a failure to meet requirements people need leading not lagging objectives.

These days, with social networks, customers avoid doing business with companies and supply chains that abuse their workers or suppliers, pollute and fail to fulfill other requirements.

Leaving some people focused solely on making a so-called profit and they may just enslave people or grow heroin!

John
 
T

t.PoN

#13
Re: Can one have a single 'objective' to meet the requirements of an IMS ?

hmmm......
I just wonder why non of the organisation i have worked with put in their mission statement or even values:
"We want to be billionaires"
the mission statement has nothing to do with certification.

The idea that you don't need to lose focus. not to lose our Relationship Management (between customers, suppliers and employees).

something else to consider:
I think its just an objective by a lazy person.
I am not gonna pay a manager to tell me that his objective is to make more profit without telling me how or what his strategy - really -

where is the competitive edge in this objective?
I need to make more money, my competitor needs to make more money and then what?
 
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K

kgott

#14
One of the intents of the commercial organizations adopting management systems and getting the systems certified to the relevant standards is to support the business in one way or the other and the ultimate objective of any business is to make money.

To say the least, can an organization do with a single objective to meet the requirements of an 'Integrated Business Management System' conforming to e.g. 9001, 14001 & 18001.

An example,
Targets (w.r.t. any base year):
(1) To reduce the customer complaints by 10%
(2) To reduce the Injury Rate by 20%
(3) To achieve 10 % reduction in waste generation at source

and the sole objective behind these goals is to improve the bottomline given the fact that each one of the above, in one way or the other, is going to contribute to realizing the ultimate objective of any business, i.e.; to earn profits.

Any thoughts ?
I don't have any issues with what you propose. How one expresses their reason for complying with these standards, is up to them and is different, or should be, for each organisation.

Skilled writers are able to express an idea in a single sentence. Newspapers do this all the time, every day. Why should not a business organisation do the same thing?

Whats wrong with a single objective like " to manage risk" or, 'to meet the requirements of the standards" or "to use as a framework for managing the business"
.
Whats stopping this from happening? In some cases, customers, CB auditors and in other cases a lack of understanding of what a management system is and what its used for on the part of management. No, I am not management bashing. My experience has taught me that all managers have their skill sets like I do but they don't know everything.

It does mean that they have skills sets that enable them to appreciate and understand the role of a standard like 9001.

When they have been told for the last couple of decades that they have to have it get work with big customers, they have to have it to stay out of goal etc, who can blame them.
 

Randy

Super Moderator
#15
Reduce injury rate by 20%?

What if you only had 2, what's 20% of that, 0.4?

And what about the other 80%? Goodness at the beginning of the year just get it over with and pick whatever the losing 80% number is and beat your employees up with a baseball bat to get the waiting over with. You're saying that 80% of the injuries from last year are acceptable this year....Tell that one to OSHA and your insurance carrier and try to justify it.

I remember when "we" had an acceptable "loss rate" of 1.7 per event at a place I worked and we averaged 10 events a year....1.7 was equal to fatalities and we averaged 17 fatalities (that's dead people) or better every year, any less was a great year! Great for who? This was a US military installation and I worked there 16 years, so do the math. We bettered ourselves one year by having 10 in a 24 hr period.

Never, NEVER is it acceptable to have less than a 100% reduction in injuries, the goal must always be -0- injuries.

Sheeesh!:rolleyes:
 

Chennaiite

Never-say-die
Trusted Information Resource
#17
There is no doubt, delighting Customers and making profit go hand in hand. I cannot wake up one fine morning with a good bank balance but with no Customers to continue my Business. Neither can I with lot of delighted Customers but with no bank balance. If I were a Businessman, sure making profit both on short and long run will be the bottomline. To realize that, I will choose to have Customer/Stakeholder satisfaction as the more meaningful and workable objective which will ensure my profit on a long run.

Otherwise also, Business is all about selling stuff. Like what is said in some of the previous threads, the explicit objective of an Organization to make profit is itself detrimental to selling its stuff to the potential buyers.
 
T

t.PoN

#18
I think the point is:
whether your objective is to delight customer or to make profit. the real question is HOW?

once you state your objective, you need an action plan to do it. something hat will translate your values and strategy.

so even if yes you can have a single objective, but the devil is in details. which mean you will be breaking up your objective into many other objectives
 

John Broomfield

Staff member
Super Moderator
#19
hmmm......
I just wonder why non of the organisation i have worked with put in their mission statement or even values:
"We want to be billionaires"
the mission statement has nothing to do with certification.

The idea that you don't need to lose focus. not to lose our Relationship Management (between customers, suppliers and employees).

something else to consider:
I think its just an objective by a lazy person.
I am not gonna pay a manager to tell me that his objective is to make more profit without telling me how or what his strategy - really -

where is the competitive edge in this objective?
I need to make more money, my competitor needs to make more money and then what?
t.PoN,

In my experience the expressed organizational goals and requirements of top management are taken seriously by third party auditors when considering the conformity (which includes effectiveness) of their management system.

And I would expect management review to result in changes to the management system so it better fulfills its purpose or mission. How about you?

John
 
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T

t.PoN

#20
Yes, totally agree with you. and i was only sarcastic.

What I meant is: before applying ISO 9001 from clause 4, he needs to consider the 8 principles mentioned in the ISO 9000:
Relationship management or mutually beneficial supplier relationships.

it goes the same for all other management standards.

As an auditor when someone express that his main goal is to make profit, i would play along and say How?
If nothing was related to the Quality then it would be a Deviation from ISO 9001, clause 5.4.1
Quality Objectives is related to Quality and Quality is related to product, customer and requirements
 
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