JHE's - I was doing a remodel and ordered several things from them around the same time. They sell beautiful furniture, but their response to me when I contacted them about the table was simply unacceptable. I bought a log futon from them and went through a lot of problems. One of several - A few dowels were missing and they sent me unfinished ones as replacements:
Some pictures of the
futon problems, such as cracks and split wood.
Now this one will get you - When I received it I had the delivery team put the box in the garage because I had to get a few friends to help me get the parts inside and assembled. We opened the box and - No kidding - A snake slithered out. Not just any snake, either. A poisonous rattle snake. That was the last thing I expected. I'm just glad we opened the box in the garage... This is the snake:
I was totally disgusted with their customer service. They would have had a hard time explaining how this type of snake would have turned up in southern Ohio and crawled into the box, but I'm sure they would have said it was impossible for it to have come from their company. I did get a few pictures of it with my phone. It slithered out into the grass and disappeared. I'm not particularly afraid of snakes, but I wasn't about to try to capture a rattle snake.
I will say I bought a number of pieces of furniture from them and only the table and the futon had problems (I do consider a rattle snake a problem). See:
Elsmar Ranch 2012 - Still Renovating after all these years
I also bought a big log bed frame from them.