Canada - Registrars that allow e-auditing for ISO 9001?

M

morin

Registered
#1
#1
Hi - I am new to this type of forum but here is my issue: we have centralised processes and all records are electronic. I have several sites in Canada but I want a registrar who will audit my HQ on site and all other sites remotely. Do you know of any such Registrars?
 
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Sidney Vianna

Sidney Vianna

Post Responsibly
Staff member
Admin
#2
#2
Welcome to The Cove. In principle, virtual-only audits are not allowed. ISO 17021 requires the registrars to perform on-site audits. The IAF mandatory Document #4 allows for (partial) virtual audits of virtual sites.

The above applies to properly accredited registrars, as they have to follow ISO 17021. The unaccredited and pseudo-accredited registrars will be happy to take your money, issue a certificate, while remotely auditing you, if you catch my drift...;)
 
M

morin

Registered
#3
#3
Sidney Vianna said:
Welcome to The Cove. In principle, virtual-only audits are not allowed. ISO 17021 requires the registrars to perform on-site audits. The IAF mandatory Document #4 allows for (partial) virtual audits of virtual sites.

The above applies to properly accredited registrars, as they have to follow ISO 17021. The unaccredited and pseudo-accredited registrars will be happy to take your money, issue a certificate, while remotely auditing you, if you catch my drift...;)
Click to expand...
Thank you for your answer - do you know if there are exceptions to this rule? We have no manufacturing or on-site services - We provide installations and maintenance services for our customers but have no activities on our own sites, other than administrative tasks, and those are done at HQ.
 
Sidney Vianna

Sidney Vianna

Post Responsibly
Staff member
Admin
#4
#4
If I were an auditor supposed to certify an organization and the scope of certification included installation and maintenance of equipment, I surely would like to observe the technician performing the work. So, if the work happens at a customer site, arrangements would have to be made to allow the CB auditor access so s/he could observe the technician and ask appropriate questions during the work.

Proper management system auditing goes well beyond review of records.
 
A

AndyN

Moved On
#5
#5
morin said:
Thank you for your answer - do you know if there are exceptions to this rule? We have no manufacturing or on-site services - We provide installations and maintenance services for our customers but have no activities on our own sites, other than administrative tasks, and those are done at HQ.
Click to expand...
If a CB is an IAF accredited CB, then no exceptions. If you provide what you describe, certification audits can/must be audited at the client site. I have audited many construction-related companies by visiting their client owned sites.
 
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