CAPA (Corrective Action Preventive Action) NC recommended for IT, HR, ACC.?

[QAMTY]

Hi, Everybody

I have some Quality documentation almost ready to be implemented mainly to help us to solve our problems at the site for our mechanical equipment.

Focusing on problems in the installation, starting-up defective equipment, etc.

I have the next procedures :

- CA/PA PRocedure
- Nonconformance Procedure
- Client claims and complaints

In my point of view all of them apply perfectly. but recently, I wanted to add the IT department HR and Accounting Department.

But I think that, of last three departments the only procedure that can apply fully is maybe the Client claims and complaint.

Because the others CA/PA and NC I´m in doubt if is recommended.

For example how to apply the Nonconformance disposition in a bad service, for example form the IT : what could be, the disposition for a non-successful installation of a software, or wrong monitor delivered?

or in HR: Didn´t provide a manual of the company, or didn´t deposit the salary in his/her checking account?
Is it worth the time invested in developing this procedures for the mentioned departments? Should I create different procedures?

How this is managed in other companies.


Thanks for your help

 

[mguilbert]

Re: CA/PA NC recommended for IT, HR, ACC.?

If this is 9001. Those departments all have to deal Product Quality and Customer Satisfaction.

HR needs too only concern it self with training, Job Descriptions, and Qualifications. You do not need to include benefits, Payroll, etc.

Accounting only needs to deal with purchasing, supplier evals, things that deal directly with product quality and customer satisfaction.

 

[JaneB]

Re: CA/PA NC recommended for IT, HR, ACC.?

Is it worth the time invested in developing this procedures for the mentioned departments?

Should I create different procedures?

NC is (quite frequently) in service fields not directly applicable and/or almost indistinguishable from the CA/PA procedure. Because a 'nonconforming' service may be made to conform in a fraction of the time and without the physical attributes of widgets.

But I don't see why you need different procedures. Surely there would be a benefit in having the same (broad) problem resolution model applied across your company? It isn't only for use in fixing product, is it? Don't you want process improvement across the company?

As for leaving IT - the backbone of most companies these days!- out of the loop, words fail me. I urge you - don't.

 

[Houcka]

Corrective and Preventive Actions can be utilized whenever a process is noncompliant from either the standard or the company procedure. It should be applied across the board to all the departments.

For instance, if the HR department has failed to keep records of employee training, a corrective action should be issued to address the noncompliance and correct it.