CAPA Investigation Methods

[SRQAAuditor]

Hello,
I am looking for some CAPA Investigation Method descriptions that you might have created.
We have people who are investigating CAPAs, and are not well trained on the use of investigation methods, like 5 Why, Cause and Effect Diagrams, Is Is Not Maps, etc.
Any assistance would be appreciated!
Regards,

 

[qualprod]

If you are in 9001, iso doesnt require a method.
You can start with ishikawa and 5w.
Hope this helps

 

[Bev D]

ISO doesn't require a method - but it is good to have an effective method.

what kind of description are you looking for?
are your corrective actions mostly involving 'people' or business processes? or do you include 'physics' related things like product defects or process yields...

 

[snoopy2017]

We use the 5-why method.