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Capability Level Relationship with ISO/IEC 20000 Achievement

T

tziel

#1
Greetings.

I plan to assess a company readiness to achieve ISO 20000, so I want to know the current company's processes capability level using COBIT PAM. But I still confuse about which certain capability level the company should achieve for each process that means compliant of ISO 20000 requirement.

I've found a paper aim for similar problem with ISO 9001 using SPICE, and it stated that the achievement of capability level around 1 - 2.3 correspond to ISO 9001 achievement. So what about ISO 20000? Could I assume that it will be the same since the closeness of the standards?

Please somebody help me. I'm a student :eek:, so I don't know so much about this matter
 
Elsmar Forum Sponsor
#3
Greetings.

I plan to assess a company readiness to achieve ISO 20000, so I want to know the current company's processes capability level using COBIT PAM. But I still confuse about which certain capability level the company should achieve for each process that means compliant of ISO 20000 requirement.

I've found a paper aim for similar problem with ISO 9001 using SPICE, and it stated that the achievement of capability level around 1 - 2.3 correspond to ISO 9001 achievement. So what about ISO 20000? Could I assume that it will be the same since the closeness of the standards?

Please somebody help me. I'm a student :eek:, so I don't know so much about this matter
It should be very similar, based on the fact that much of the management system requirements are based upon ISO 9001 - management reviews, audits, corrective and improvement actions and so on. Since objectives and such like need to be established for the processes which deliver the IT services and measurement applied, this is very much in line also with ISO 9001, so any comparison of CMMI/SPICE etc with ISO 9001, could be comparable to ISO 20K, IMHO.
 
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