Melissa
Starting to get Involved
Hello All,
I have a problem that I'm looking for some insight too or ideas...
Long story short we are a contract mfg. -- meaning we mfg. products that others have designed. We have been manufacturing a specific product for years with no complaints - recently we got a new employee on the machine, in the last 2 weeks i have gotten 2 complaints. Obviously my "customer" wants me to fix this. We determined it was operator error. (yes i opened a car) Well, the customer said retraining is ONLY PART of a corrective action for them. I understand that's my customer, but that's obviously not good enough for them. I guess I don't know what to tell them -- or some ideas i can do...
The best way to describe a product is (medical device) One time usage adhesive with no liner, and the liner was still on the adhesive.
I am improving the process by extended the line of sight to operator can see that liner has came off properly.
I have a problem that I'm looking for some insight too or ideas...
Long story short we are a contract mfg. -- meaning we mfg. products that others have designed. We have been manufacturing a specific product for years with no complaints - recently we got a new employee on the machine, in the last 2 weeks i have gotten 2 complaints. Obviously my "customer" wants me to fix this. We determined it was operator error. (yes i opened a car) Well, the customer said retraining is ONLY PART of a corrective action for them. I understand that's my customer, but that's obviously not good enough for them. I guess I don't know what to tell them -- or some ideas i can do...
The best way to describe a product is (medical device) One time usage adhesive with no liner, and the liner was still on the adhesive.
I am improving the process by extended the line of sight to operator can see that liner has came off properly.