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I've been looking after our QMS for 3 years but I have never come across this situation until now...
During an internal audit held 6 months ago I raised a Corrective Action Request. Despite many attempts to follow it up and encourage the manager to do what needs to be done to close it off, he has been "too busy" and it's still open.
And so the next audit has rolled around and I have found the same problem again.
Our Internal Audit Report Form has an option under Audit Summary which states "The audit revealed deficiencies that were perviously detected during the last audit".
So I've ticked this, but do I raise a new CAR recording the same deficiency or refer back to the previous CAR?
And how badly will this be viewed when we come up to our next Surveillence Audit?
I'd love to hear from anyone has has any ideas or similar experiences - thanks
During an internal audit held 6 months ago I raised a Corrective Action Request. Despite many attempts to follow it up and encourage the manager to do what needs to be done to close it off, he has been "too busy" and it's still open.
And so the next audit has rolled around and I have found the same problem again.
Our Internal Audit Report Form has an option under Audit Summary which states "The audit revealed deficiencies that were perviously detected during the last audit".
So I've ticked this, but do I raise a new CAR recording the same deficiency or refer back to the previous CAR?
And how badly will this be viewed when we come up to our next Surveillence Audit?
I'd love to hear from anyone has has any ideas or similar experiences - thanks
, I believe that my registrar is dead serious; no empty threat as part of the certification "game".