Case Studies of Six Sigma in Service Processes

H

Hemanta Bhatt

#1
Could somebody please provide pointers to online reference material or threads in Elsmar Cove Forum on examples / case studies of six sigma in service processes? It will be helpful to get this information on both types of service processes:
- Repetitive in nature (like PO generation, etc.)
- One-off (like R&D for a new drug, etc.)
 
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