Please guide us for following case study:
You are auditing the design and development process in an organisation that designs and manufactures industrial equipment.
They are currently dealing with a serious customer complaint relating to faulty safety mechanisms. They have sent engineers to this customer to repair some equipment they designed, manufactured and supplied two years earlier for contract number A123.
You find a recent note on file that states that the engineers are currently having difficulty in repairing the equipment. They have been issued with the latest drawings for the equipment (serial number X134, revision 3). The drawings do not contain a modification to the safety mechanism that was made prior to delivery and installation of the equipment.
You confirm with the Design Manager that revision 3 is the current version of the drawings and that revision 3 does not include the change to the safety mechanism. You ask the Design Manager why the modification to safety mechanism was not made to the drawing and he replies that the change was reviewed and considered to be minor with no impact on the equipment and it didn’t affect the customer’s contract specification.
Question: A) If it's non-non-conformoity :
1) Description of non conformity
2) Relevant evidence
3) ISO 9001:2015 clause and requirement
B) If it's not a non-conformity,
1) Evidence for reporting non-conformity
2) Audit trails you would follow, including, evidence sought and purpose.
You are auditing the design and development process in an organisation that designs and manufactures industrial equipment.
They are currently dealing with a serious customer complaint relating to faulty safety mechanisms. They have sent engineers to this customer to repair some equipment they designed, manufactured and supplied two years earlier for contract number A123.
You find a recent note on file that states that the engineers are currently having difficulty in repairing the equipment. They have been issued with the latest drawings for the equipment (serial number X134, revision 3). The drawings do not contain a modification to the safety mechanism that was made prior to delivery and installation of the equipment.
You confirm with the Design Manager that revision 3 is the current version of the drawings and that revision 3 does not include the change to the safety mechanism. You ask the Design Manager why the modification to safety mechanism was not made to the drawing and he replies that the change was reviewed and considered to be minor with no impact on the equipment and it didn’t affect the customer’s contract specification.
Question: A) If it's non-non-conformoity :
1) Description of non conformity
2) Relevant evidence
3) ISO 9001:2015 clause and requirement
B) If it's not a non-conformity,
1) Evidence for reporting non-conformity
2) Audit trails you would follow, including, evidence sought and purpose.