Case study of Restaurant - If the restaurant (ISO 9001:2015 certified) was run by 2 persons covering cooking and purchasing processes (Mother and Father) supported by their 2 Child, if the parents are hospitalized due to accident (caused by 3rd party) and children take over.
a) Does the quality policy need to be revised and in case of revision , should the (revised) policy have revision status.
b) Is corrective action required for such accidents
c) Should the accident be reviewed in Management review
d) Can the management review be electronically documented in laptop and emailed to attendees without any formal signed attendance sheet.
e) Can the customer satisfaction survey be sub-contracted