CEO Involvement - How far do I go with insisting that they attend meetings, etc?

E

energy

#1
#1
We obtained a consultant to assist us with ISO 9001:2000 implementation. He insists that senior management, preferably the CEO, be at the 1st and 2nd training sessions. Obviously, due to the importance of Management's involvement the new standard. How far do I go with insisting (as much as I'm allowed)that they attend. Marc said in one of his posts that in auditing he cuts the CEO/President some slack and audits the Quality Mgt System and processes. If everything is cool, the CEO/President is left alone. Our proposed training sessions will run a full workday:8 to 4. Our CEO has stated he will be there part time. We also have a General Manager, who really runs the show. Can our CEO designate him as the top of the pyramid? My gut feel is yes. How about it?
 
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D

D.Scott

#2
#2
The key to successful implementation of your quality system is commitment of management. If the CEO doesn't have time for it, nobody else will either and you'll live to regret it. Certainly, the CEO can't be expected to invest masses of time in developing the system - that's why he hired you and the consultant. Because you have to "live with" the CEO, you can't insist he be there but without his help you are going to be pushing your system uphill. Is he open enough to discuss this with? If so, he may agree to session 1 if not both sessions. The higher the company commitment the more effective the system will be. Besides - consultants get paid for the number of signatures on the meeting sign-in sheet :>)
 
D

Dan Larsen

#3
#3
Personally, I wouldn't push it. If he wants to be there, fine, but if he's hired a consultant and has expressed belief in the system (privately), then you have the commitment.

Most often, the CEO has already reserched this in their own way well in advance of implementing the introductory training.

I do think it would be good if he takes the time to introduce the session and makes a strong statement of support. This often is sufficient.

I'll go on to say that I think your consultant is being a bit pushy in this case...kind of like biting the hand that feeds you. I've been involved in these as well (smaller companies) and when the president asks if he should be there, I suggest he be there for an introductory statement and after that it's up to him. Most don't stick around, but the stong statement on the front end is useful in setting the tone.
 
E

energy

#5
#5
I agree with you and Dan. I presented it to the consultant and he now agrees. Our CEO will be with us a few hours, at least. He will drop in, occasionally, and will want progress reports. The General Manager will be presented as his representative. The CEO has stated that this ISO Registration is very important and has made it clear and will continually re-enforce this objective. That's the best we can do. And, Dan, no way will I "push it". Thanks Marc
 
Marc

Marc

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#6
#6
Don't thank me. Thank Dan. He was the one who responded so elequently.
 
C

Carl Redman

#7
#7
I think the extent of the Senior Managers' involvement will always depend upon the Senior Manager. However, I would say that they should "grow with the system". Sure, this doesn't mean that they work on the subject constantly - but remember during the certification process, it is the CEO/Senior Manager that will be asked to give the System Overview, and not the Management Rep. So... I think that the CEO's (at some point) will need to get their hands dirty!
 
A

Aaron Lupo

#9
#9
Just to let you all know, we just had our Registrar in and Executive Mgmt. was written up for not supporting the system. Now maybe they will support me and listen to what I have to say instead of paying lip service to the system, it will be very interesting around here the next few weeks.

[This message has been edited by ISO GUY (edited 18 April 2001).]
 
E

energy

#10
#10
ISO GUY,
If that happened more often, we would have an easier time of it. I just don't think it is the norm. Somehow, they manage to stay above the fray.
energy
 
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