Certification of an office in different country

P

pookyisme

#1
Hi Everyone,

Our engineering office in Australia has been certified for one of our products. We also have an office in Poland. While I understand that our Australia office is the only one that is certified, our two offices are so integrated we have required the Polish office to follow most of the procedures. We are so integrated that we even have direct supervisors who supervise people in the other country. We are truly a "virtual office". They are training their personnel in the QMS but they do it in Polish - so we have no English records. However, in the end, should we really be concerned about this? Since they are not located in the certified office can we actually receive a non-conformance for them not following the QMS? I've asked the auditor multiple times about this, but with no real clear answer. I don't think he really knows the rules either!
 
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somashekar

Staff member
Super Moderator
#2
Hi Everyone,

Our engineering office in Australia has been certified for one of our products. We also have an office in Poland. While I understand that our Australia office is the only one that is certified, our two offices are so integrated we have required the Polish office to follow most of the procedures. We are so integrated that we even have direct supervisors who supervise people in the other country. We are truly a "virtual office". They are training their personnel in the QMS but they do it in Polish - so we have no English records. However, in the end, should we really be concerned about this? Since they are not located in the certified office can we actually receive a non-conformance for them not following the QMS? I've asked the auditor multiple times about this, but with no real clear answer. I don't think he really knows the rules either!
So you are in Australia.
Is your poland office also listed on your ISO9001 certificate as a site ?
Even if they are, you are just OK.
If you ask the auditor such a direct question, I doubt they will answer.
So in the end, there is no need for any concern as long as your process and interactions are good and progressive.
 
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