Changes to the released software based on the customer request: is this a deviation?

qualitynewbie

Involved In Discussions
Hi

We have a customer wanting us to change some features in the software GUI for there research study. I am a bit confused on whether it would be a deviation (an intended deviation) or how I would have to proceed.

Please help I'm in dilemma.

Thanks
Pavana
 

yodon

Leader
Super Moderator
It all depends on how you manage your software change control process. It doesn't sound like a deviation (or nonconformity or bug...) so that route would not seem appropriate. It *sounds* like this would just be a new requirement that *may* drive a separate product variant. Kind of like the same physical part painted blue or yellow. Without knowing more about your industry, intended use, your processes, etc., we can't really give much in the way of specific direction.
 
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