Changing the Culture of an organisation where quality is a dirty word

Wes Bucey

Quite Involved in Discussions
#81
Blast from Past - Pertinent to Future

This entire thread is extremely interesting. Marc has made a habit lately of bringing "Blasts From the Past" back to our consciousness (probably as much to show "what goes around comes around" as to highlight changes in thinking.)

I'm going to be giving a short presentation on Change Management = Cultural Change
at one of my ASQ Sections on June 17. I found some interesting material in this thread which I may adapt to the presentation.
 
Last edited:
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Wes Bucey

Quite Involved in Discussions
#82
Some updates

Wes Bucey said:
This entire thread is extremely interesting. Marc has made a habit lately of bringing "Blasts From the Past" back to our consciousness (probably as much to show "what goes around comes around" as to highlight changes in thinking.)

I'm going to be giving a short presentation on Change Management = Cultural Change
at one of my ASQ Sections on June 17. I found some interesting material in this thread which I may adapt to the presentation.
As I read and reread this thread, I become more and more fascinated by the interweaving of
  • "change"
  • "culture"
  • "ethics"
An interesting sidelight to the ethics situation is that the U.S. government has seen a connection between
  • ferreting out unethical and criminal behavior in corporations
    and
  • the positive impact on the well-being of its citizens.
One method the government is using more and more is sharing the fines and penalties imposed on wrong-doers with the whistleblowers who turn them in.

So now, if you have as strong an ethical conscience as our vanished Cover (Carl Keller), you have an opportunity to do the right thing and get some compensation which will help you survive the career blacklisting which inevitably has followed whistleblowers throughout the world.

As I correspond with folks from around the country, I sense a real fear on the part of executives over the Sarbanes-Oxley Act (SOX) (http://www.sarbanes-oxley.com/)

I mentioned in another thread the recent emphasis by the FDA to pursue litigation and criminal action against noncompliant companies. I neglected to mention that many of these FDA investigations are instigated by whistleblowers who stand to receive 10% of the total fine and disgorgement money paid by a company in settlement or court judgement. I'm not so sure about the rest of you, but I wish I had been the whistleblower (if there was one - the government doesn't necessarily have to identify one if he doesn't testify) when Schering-Plough agreed to pay the FDA a $500 million settlement to resolve manufacturing problems -- the largest FDA settlement ever.

With $50 million in my bank, I wouldn't worry too much about getting another job at a drug company.

Our old guru, Deming, said, REMOVE FEAR! It seems the U.S. government is trying to remove that fear of being a whistleblower who gets blacklisted by providing a nice financial cushion.
 
G

Greg B

#83
Hi All,

I have not read ALL of this thread yet but before I forget, the link below shows a Powerpoint Presentation I submitted to the cove last year. It deals with the culture of an organistation and thus far I have had enourmous success with it as an intro to most of my quality lessons.

http://elsmar.com/Forums/showpost.php?p=47419&postcount=11

It deals with my favourite ( :mad: ) response to quality. 'But that is the way we have always done it'. I hope it may help someone promote their system and change the thinking of their workers.

Greg B
 

Wes Bucey

Quite Involved in Discussions
#84
Greg B said:
Hi All,

I have not read ALL of this thread yet but before I forget, the link below shows a Powerpoint Presentation I submitted to the cove last year. It deals with the culture of an organistation and thus far I have had enourmous success with it as an intro to most of my quality lessons.

http://elsmar.com/Forums/showpost.php?p=47419&postcount=11

It deals with my favourite ( :mad: ) response to quality. 'But that is the way we have always done it'. I hope it may help someone promote their system and change the thinking of their workers.

Greg B
Thanks for the tip and laugh, Greg. Remind me again whether it is Saturday or Monday in Australia when it is Sunday in the USA.
Normally, I'd ask the following in a private message or email, but I think others might be interested in the answer:
"How did you acquire the cartoon monkeys in your slide show? Draw yourself? Hire it done? Pick it off a clip art site?" I am never happy with the dumb free stuff available at Microsoft's PowerPoint website.
:topic: Who has a cartoon gif of the "organization chart" or "flow chart" which shows characters on a totem pole (or utility pole with multiple crossarms) showing the effect of gravity on feces as it flows from the top? It's been years since I've seen one. Are they now politically incorrect?
 
G

Greg B

#85
Wes,

Australia is a Day in front. It is Monday morning here and I have returned to work after a weeks holiday and wish I was still there.

The cartoon artwork is from Mickey Soft but I changed the appearance slightly with some of the clips by inverting them, changing sizes and even the colours. I alter them in good old 'Paintbrush'. I paste them in and then alter them as required. It is especially good when you need to crop a Clip

Greg B
 

Al Rosen

Staff member
Super Moderator
#86
Wes Bucey said:
Who has a cartoon gif of the "organization chart" or "flow chart" which shows characters on a totem pole (or utility pole with multiple crossarms) showing the effect of gravity on feces as it flows from the top? It's been years since I've seen one. Are they now politically incorrect?
Wes:

Just for you and the other 3000 covers. BTW it's Guano!
 

Attachments

Q

Qualityvalues

#88
To my opion changing culture starts with getting the current culture clear. Excellent tools for this are giving by Schein, Camaron and Quinn. Schein is explaining organizational culture, while Camaron and Quinn offer a tool for evaluating the culture.

Secondly, while organizational culture is reflecting itself at the level of visible things, there are deeper values, yet these deeper values are also influences (to what degree is still a question to be solved) by national values. While ISO and America have a national culture fit of almost 100 %, It may differ a lot in other countries.

Changing Culture and ISO to my opinion should be emphasized at one thing, everybody in you company will look differently to ISO, changing it, will need acceptance of a postmodernistic view and nt only shout down that ISO is needed, cause what is ISO of use to them?

I think Quality management is one of the areas where change management (or intrepative) point of view is the most important things. an example; How many discriptions does the word quality have? so how can you say you can standarize quality. Be aware that everybody enacts ISO, or anything in the company in a different way.

greetz
 
S

shadowjack

#89
David Mullins said:
1. Know what you want the culture to look like.
5. Wear low cut tops or short skirts (not both). Women have a distinct advantage in business - use it.
Are you serious?:mad: How can ANYBODY be taken seriously if all you remember is their clevage or booty? I'm not trying to be a prude, I love cleavage AND booty, but.......... if this is a serious discusion, how about something that will help resolve the issue, not cloud it.:horse:
 
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J

Joe Cruse

#90
The 2 auditors at our recent renewal audit told us that in the next version or so of the standard, "quality" may be left out, in favor of BUSINESS management system. Hmmm.
 
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