Changing the labels of a Class 1 Medical Device

Matt.mv

Starting to get Involved
Hi All,

Just looking for some general advice/guidance on an issue that I've come across.

I work for an ISO 13485 certified company, and have only found out that staff are re-labelling a medical device we import from the USA, as it is happening today (not ideal, I know). I've since raised a concession and raised this serious concern with the MD.

It's a class 1 medical device, with no expiry date, rather a durability warranty. The specifics of this are that we are having to remove the manufacturers barcode label (contains a lot number too), and replace this with another barcode label that states our business name and address. Note the label we are adding goes over the manufacturers details and address, and the reasoning for this new barcode labels is the requirement of a customer who is taking all the stock.

However, our replacement barcode label doesn't state the lot number. The MD who created and sourced these labels was under the impression that as we ordered X amount with 1 batch number, that this lot number wasn't a requirement on the new label. No quality or regulatory involvement until today, when I found this out.

I accept that this query may sound very amateur, but do we actually need the lot number on the medical device label?
It is no where on the device, and we know exactly were all the stock is going. Once with the customer, the barcoding system should be enough for them to trace it through their own system.

When looking online, the below sources give me concerns, and I was wondering if anyone a tad wiser than me could help :)

MDCG 2021-26Questions and Answers on repackaging & relabelling activities under Article 16 of Regulation (EU) 2017/745 and Regulation (EU) 2017/746, October 2021, page 7 states:
The manufacturer’s batch number cannot be changed and should appear on the label.

MDR (page 27) states:
Importers shall indicate on the device or on its packaging or in a document accompanying the device their name, registered trade name or registered trade mark, their registered place of business and the address at which they can be contacted, so that their location can be established. They shall ensure that any additional label does not obscure any information on the label provided by the manufacturer.

A website called Easy Medical Device (helpful source in my opinion) also states a lot number is required on the medical device label, according to MDR.
 

Matt.mv

Starting to get Involved
Thanks Billy, would I be correct to assume that we would find ourselves in legal trouble if this was pointed out by a competent authority?
 

ChrisM

Quite Involved in Discussions
What country are you operating in ?
Also I was always lead to believe that applying a label over another label on a medical device was a definite "No". Old label had to be removed first (however this may just be a FDA requirement for the USA and may not apply to the rest of the world)
 

Matt.mv

Starting to get Involved
What country are you operating in ?
Also I was always lead to believe that applying a label over another label on a medical device was a definite "No". Old label had to be removed first (however this may just be a FDA requirement for the USA and may not apply to the rest of the world)
Operating in the UK

A label with our company name and a UK barcode is going over the manufacturers address on the packaging, we are removing a barcode label with the batch on. Hence my concerns on this
 

ChrisM

Quite Involved in Discussions
Who is going on the label as the "Manufacturer" (by the little factory symbol as per MDR rules)?
 

ChrisM

Quite Involved in Discussions
You mention that one customer is "taking" all your stock. Are you supplying just this one customer under an exclusive arrangement or is the product offered to anyone else? This has implications on the interpretation of placing the product on the marketplace.
 

Matt.mv

Starting to get Involved
You mention that one customer is "taking" all your stock. Are you supplying just this one customer under an exclusive arrangement or is the product offered to anyone else? This has implications on the interpretation of placing the product on the marketplace.
The current stock is all going to one customer, there is no exclusive agreement in place. They placed an order for X amount and we placed an order with the manufacturer for this amount.

Future stock is going to a variety of other customers, I am currently working with Management and the manufacturer to ensure the packaging is suitable for our market with future orders. To prevent the need for relabelling, and other potential issues in future.
 
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