Checklist for Auditing the Quality Dept. (I need your comments)

T

To Create

#11
ahmed,

Ideally you should be making a list of questions before every audit. This allows you to review the process and any work instructions. From them you look for the open questions. Be inquisitive! Where can they explain how they are supposed to do something? Where can they show you how the data is recorded? Can they show you quality inspection records that have been done during a specific time period? Do all of these things correspond with how they said that they are to accomplish these things in their process and work instructions?

Your checklist can actually be as easy as what you want explained, shown and proved.

But be ready to record what you find and who you interviewed in each case. This is your proof of conducting your audit and the means for putting together your report afterwards. Remember, you are there to help them, not the bad guy! In your findings and report, put the things that you see are working well as well as what is broken. The good things will encourage them to think that ISO is not impossible to follow.

I hope that this helps!
 
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A

ahmed_hasan

#12
thanks for everone replied to this post. i really got a good info. from ur replays. i will modify my checklist based on ur comments.

special thanks to qusys, sandman, brunetta

regards
ahmed
 
E

Eloy Gomez

#13
When I perform the Internal Audit for the QC department I also audit the department not just the process. By looking at your checklist our QC department would not have a clue how to answer those questions. Althought I wish they could.

As part of our internal QC audit I look for inspector competence, traning and skills related to their current job function. How knowledgeable they are and where they lack so we can train them in those areas.

:2cents:
 

Randy

Super Moderator
#14
I have answered the questions you asked below, now you tell me the value addedness of the entire process...

1.0 General
Can you give me an overview about the ISO 9000 family of standards? (Purpose, scope, facts, and figures). No

Do you think that the system is effective if it is confirmed to the ISO 9001 standard? No Why? I just don't

2.0 Process Approach
Do you think that there are real benefits from managing organization as a set of interconnected processes? No
What is the difference between the Process Approach and function Approach? I don't know
What is the difference between the Process and Procedure? I don't know
What are the process characteristics? (description) I don't know
What are the criteria of the process effectiveness? I don't know
(I think all the above questions are mainly focus in auditing the employee themselves? Is it right to ask questions like this in the audit? Not really they don't give you anything that you can't get from just reading their documents...You learn nothing.

I mean to check the knowledge and qualification of the Quality Manager and the Quality officer)

Can you show your organizations processes description? It's in the manual
How do ensure that both the operation and control of these processes are effective? Follow procedures
Are all the outsourced processes are identified and under control? Yes

It just get worse from here so I'll stop....You are really on the wrong track and will never get anything of use with this type of "auditing"

Here's the the honest, no BS truth about a checklist....The checklist only guarantees that you can absolutely know what your 1st question will be. Why? Because you never know what the answer really will be and if you are a good auditor your second question will be driven by the 1st answer you get. You can prepare for your 2nd and 3rd question but you may have to end up tossing them into the trash in order to follow the audit trail given you right from the git go....The way you are going every answer can be obtained from just reading documents and leaving everyone alone....non-value added approach
 
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