Jim, We presently use PJR and I will share our experience with you.
1- PJR uses the same auditors that most other registrars use.
2- High staff turnover rate in there scheduling department.
3- Poor scheduling performance,i.e. scheduled auditor from cal. to do audit in the southwest; resulted in $1400 airfare.
Two auditors arrive at the airport at the same time,diff. flights, and each one rents a car, again resulting in added cost
4- The main office/auditor WILL NOT return phone calls. All telephone contact must be handled through your account rep.
5- One "glitch" that came up during our registration audit; the auditor failed to document the review of our manual,we were told that this would not be a problem, however, when the audit results went up for review we were rejected. We were required to re-submit our manual for review which resulted in a three week delay of receiving our certificate.
I have not heard of the continuous audit program nor have I been able to find it in the QSM, however, as in in any contract get everything in writing.
I would further suggest an on-site meeting with the registrar you select prior to any contractural agreements.
