C circuited Apr 13, 2012 #1 Apr 13, 2012 #1 Chrysler has identified six types of quality. They are: Ordinary Dissatisfaction Regulatory Perceived Performance Service Does anyone know how Chrysler defines each type?
Chrysler has identified six types of quality. They are: Ordinary Dissatisfaction Regulatory Perceived Performance Service Does anyone know how Chrysler defines each type?
Jen Kirley Quality and Auditing Expert Leader Admin Apr 13, 2012 #2 Apr 13, 2012 #2 Welcome to the Cove! I didn't find actual definitions, but I found an explanation of Doug Betts' approaches in a news release: Defining and Pursuing Customer Satisfaction at Chrysler Group LLC
Welcome to the Cove! I didn't find actual definitions, but I found an explanation of Doug Betts' approaches in a news release: Defining and Pursuing Customer Satisfaction at Chrysler Group LLC