Cl 7.5.1: Control of Production and Service Provision - How much is too much?

A

AK209

#1
I am somewhat new to overseeing the QMS in our company.

I was looking over our procedure for Control of Production and Service Provision and have come up with some questions.

1) Our existing procedures purpose is stated as "To define the roadmap detailing the guidelines that company management shall use to develop quality plans, procedures...." It is my understanding that section 7.5.1 does not include the development of listed items, but the existence of controlled conditions and availability of needed items and instructions to carry out quality production. Does the existing purpose statement seem off track to anyone else? Or am I not understanding the purpose?

2) In writing the procedure for this section...Can it be done by summary and reference to other existing procedures? for example...Monitoring and measurement will be done in accordance with quality plans and criteria specific to the product, and procedures 160 and 170....and...Monitoring and measuring equipment will be calibrated in accordance with procedure 90 and kept in a locked cabinet in QA area. Equipment is readily available to inspection staff who each have been issued a key.

Any help or insight would be greatly appreciated for this.
:thanx:
 
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Q

quality1

#2
Re: Section 7.5.1: How much is too much

At my last company, we had one standard quality plan for all products since they were very similar. A flow chart was developed to initiate the process once an order went through Sales. The flow chart woul also include which procedures or work instruction would be required to build that product including how it was packaged and sent to customers. As long as all information are available to produce a quality product, I don't think it's too much info. Hope that helps with your question.
 

charanjit singh

Involved In Discussions
#3
I agree with quality 1. All you need is to prpare a document that brings out i) how you carry out a process, ii) what are the conditions, iii) what are the 'instructions' or guidelines' for carrying out the process, iv) what resources are required, v) how the monitoring is done and/or the final output is checked and vi) where the results recorded.

Now, you can do this in form of a table with above coulmns and giving references to other documents (e.g. instructions) under each cell against the particular process/activity that I have mentioned above.

Or you can do the same in a flowchart form with colums stating the above requirments.

Any doubts?

Jupitor
 
C

CliffK

#4
Posts 2 and 3 contain good ideas. Here are a few other thoughts.
I am somewhat new to overseeing the QMS in our company.
Welcome to the club. (Luckily I escaped by going into consulting.)
I was looking over our procedure for Control of Production and Service Provision and have come up with some questions.
In your place I would start by questioning the need for this procedure at all. It seems destined for the big honkin' binder that will gather dust on your bookshelf until the outside auditor comes around.

What's the worst thing that would happen if you threw this procedure away and didn't replace it?

1) Our existing procedures purpose is stated as "To define the roadmap detailing the guidelines that company management shall use to develop quality plans, procedures...." It is my understanding that section 7.5.1 does not include the development of listed items, but the existence of controlled conditions and availability of needed items and instructions to carry out quality production. Does the existing purpose statement seem off track to anyone else? Or am I not understanding the purpose?
The quoted writing is dreadful. Please don't adopt that wordy, jargon-filled style.

To answer your question, you have the right understanding about 7.5.1.

2) In writing the procedure for this section...Can it be done by summary and reference to other existing procedures? for example...Monitoring and measurement will be done in accordance with quality plans and criteria specific to the product, and procedures 160 and 170....and...Monitoring and measuring equipment will be calibrated in accordance with procedure 90 and kept in a locked cabinet in QA area. Equipment is readily available to inspection staff who each have been issued a key.

Any help or insight would be greatly appreciated for this.
:thanx:
Why write a procedure at all? Who will use it?

In your place, I would try to get a profound understanding of how the organization does all those things in 7.5.1. I would take notes as necessary, because my memory is a bit leaky. Use your management reviews and internal audits to identify places where it doesn't seem to work and use your corrective action process to fix those things.

If the company starts process planning again, use your accumulated knowledge to help make sure the plans account for all the gotchas and pitfalls you have uncovered.

Get your hands on Douglas McGregor's The Human Side of Enterprise. Study Chapter 11, called "Staff-Line Relationships." Remember that most line managers are going to see you as staff when you wear your quality assurance hat.
 
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