Q
Hi to all
I receive complaints from clients and I´m starting to
try them in a different way because of the impact.
Some of them are just a notification to say that a Nonconformance product was received and others where the product is rejected and economical issues arise.
I think I can manage Claims and complaints
How is considered in ISO 9001:2008 the claims in complaints from clients?
Do they have different meaning? or is just considered to have complaints?
even if they in fact are different.
Thanks for your feedback
I receive complaints from clients and I´m starting to
try them in a different way because of the impact.
Some of them are just a notification to say that a Nonconformance product was received and others where the product is rejected and economical issues arise.
I think I can manage Claims and complaints
How is considered in ISO 9001:2008 the claims in complaints from clients?
Do they have different meaning? or is just considered to have complaints?
even if they in fact are different.
Thanks for your feedback