Bluzman714
QMS Coordinator
Our organization (molded plastics manufacturer) has several Quality Objectives that are key process indicators to ensure the effectiveness of our QMS. Clause 9.1.1 leaves the determination and selection of KPIs to the organization. Clause 4.4.1 c) seems to contradict Clause 9.1.1. It seems to require the organization to determine and apply criteria and methods needed to ensure the effective operation of ALL processes. Not all of our processes are "key" processes. Some are "support" processes.
We're being pressured by a new auditor from our registrar to produce KPIs for all our processes per Clause 4.4.1 c). We've never had to do this in prior audits with this registrar. We provided a process interaction map and a list of our processes in the order in which they occur. Included in the process list were support processes (e.g., maintenance), but they were not specifically denoted as such. Our tooling department, for example, is only in place to support production for repairs and general maintenance of the molds.
Do we have to create a KPI for every process we have? For support processes, are we able to provide a log, for example, of what we perform within that process? What actually is required by Clause 4.4.1 c)?
We're being pressured by a new auditor from our registrar to produce KPIs for all our processes per Clause 4.4.1 c). We've never had to do this in prior audits with this registrar. We provided a process interaction map and a list of our processes in the order in which they occur. Included in the process list were support processes (e.g., maintenance), but they were not specifically denoted as such. Our tooling department, for example, is only in place to support production for repairs and general maintenance of the molds.
Do we have to create a KPI for every process we have? For support processes, are we able to provide a log, for example, of what we perform within that process? What actually is required by Clause 4.4.1 c)?