Internet Access: I have Time-Warner Roadrunner in Cincinnati. They have what they call a 'Tech Worker' package that's US$60 a month. That's for 7 megs down (I typically see about 12 Mbps down) and 756K up. I've had RR for over a year after many years with Cincinnati Bell, first as dial-up, then to two ADSL lines and finally DSL. DSL was OK for the first couple of years but went down hill fast. I was also down every time it stormed out. I had people from Cinti Bell here at least 6 times and all they could do was cite my distance from the CO and old lines on my road. They were very good about trying (no complaints about customer service at all), but they just never could keep my speed up.
After switching to Roadrunner I freaked out. It's so fast I'm still impressed. I haven't needed customer service yet. I did try RR a few years back but back then there were problems getting my local LAN to show and some other things and their customer service sucked bad so I canceled it and stayed with Cinti Bell's DSL until I just couldn't take it any more. Between then and my current install they did change boxes and my local LAN works fine. Haven't been down once. I haven't needed customer service, but if it's like it was back when I 'trialed' it some years back, it sucks. But then again, since I have a business package they have a named 'rep' with a direct phone number assigned, so if I do run into problems I may get better service than in the past. They also have a special customer support number for people with business packages.
TV: I have Dish satellite and have had for years. I also have my own 36" satellite dish on a rotor, a Coolsat 5000 receiver and get a lot of FTA (Free To Air) 'channels'. Luckily I have a clear southern view out over a horse pasture so I can pick up any satellite visible from my latitude and longitude. I've never needed customer service so I can't comment on that aspect of Dish.