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Hi everyone - this is my first post, I have been an avid viewer for a while.
I work for a smallish company 32 employees in the Design and Manufacturing industry.
We are ISO9001:2008 compliant. We have our CEO who is the QM, but really he has no interest. I am the 'lead' internal Auditor and have been involved in this for about 12 years.
We are trying to come up with a solution to our CAPA system. Currently we have a central box with Problem Notification Forms which staff can complete. The box gets checked daily and our Customer Service Manager reviews and records them on to a controlled spreadsheet. Anything urgent is addressed there and then, but anything deemed non-urgent is placed in a 'pending' tray for review by the QM.
The QM is not pro-active in reviewing these so they just sit there...waiting and waiting.
Just wondering what systems other Manufacturing companies use out of interest, and would it be prudent for our team of 3 auditors to get together to review them?
Any assistance would be appreciated. Thanks
I work for a smallish company 32 employees in the Design and Manufacturing industry.
We are ISO9001:2008 compliant. We have our CEO who is the QM, but really he has no interest. I am the 'lead' internal Auditor and have been involved in this for about 12 years.
We are trying to come up with a solution to our CAPA system. Currently we have a central box with Problem Notification Forms which staff can complete. The box gets checked daily and our Customer Service Manager reviews and records them on to a controlled spreadsheet. Anything urgent is addressed there and then, but anything deemed non-urgent is placed in a 'pending' tray for review by the QM.
The QM is not pro-active in reviewing these so they just sit there...waiting and waiting.
Just wondering what systems other Manufacturing companies use out of interest, and would it be prudent for our team of 3 auditors to get together to review them?
Any assistance would be appreciated. Thanks