Thanks to all who replied. The comments were not implied as criticism of all consultants.
While I was not part of the implementation, I now have been handed the management of our QM system.
Please understand my frustration at what appears to be 'extra work' just to satisfy our customer requirements. If we simply stretch our documentation to simply document the existing working processes - then by my thinking we are just creating more toil for ourselves.
Will definitely purchase 'ISO in Plain English'
There are a couple of international courses here in SA on the ISO 9001, will look into attending them.
While I was not part of the implementation, I now have been handed the management of our QM system.
Please understand my frustration at what appears to be 'extra work' just to satisfy our customer requirements. If we simply stretch our documentation to simply document the existing working processes - then by my thinking we are just creating more toil for ourselves.
Will definitely purchase 'ISO in Plain English'
There are a couple of international courses here in SA on the ISO 9001, will look into attending them.
Enough of the metaphors. Andy has given good advice, as always. So has Helmut - look at ISO 9004 for more in-depth explanations.
The great thing you bring to this effort is your doubt. You are right to question "Why are we doing this?" if it doesn't make sense. The QMS is not supposed to be a complex, bureaucratic enigma. It is not ISO's intention to just make a bunch of demands for non-value-added bureaucracy. It is okay to ask "What the blazes does this thing mean and why is it important??"
The Cove is a great place for info, you have come to the right place. You have been advised to look at ISO 9001 in Plain English by Craig Cochran. I second that advice - his material looks very good, and I think the free excerpt will answer some of your questions here, today.