A
Alli - 2002
I have been assigned the task to upgrade us to the 2000 standard. I have rewritten the quality policy and manual to address the new revisions. I do have a few questions that I would like to pose to the forum.
How are companies meeting the competency requirement? Do you use a form? Do you just have job descriptions and review those in management review?
The second part is measure customer satisfaction. Are companies going to surveys or personal visits? I work for a very small chemical company and we have been more reactive as opposed to proactive in customer satisfaction.
If anyone can help, I would appreciate it. Thanks.
How are companies meeting the competency requirement? Do you use a form? Do you just have job descriptions and review those in management review?
The second part is measure customer satisfaction. Are companies going to surveys or personal visits? I work for a very small chemical company and we have been more reactive as opposed to proactive in customer satisfaction.
If anyone can help, I would appreciate it. Thanks.