Hi all - would like to get some industry feedback on best practices on the following question:
Does every complaint (medical device, regulated industry, 820.198) needs to be reviewed by Quality or another team prior to marking it as "closed"? I have seen in few places where this practice is deployed and this is an additional control in place on top of ensuring customer is made whole through customer resolution/case handling.
Appreciate any feedback/thoughts.
Thanks,
Does every complaint (medical device, regulated industry, 820.198) needs to be reviewed by Quality or another team prior to marking it as "closed"? I have seen in few places where this practice is deployed and this is an additional control in place on top of ensuring customer is made whole through customer resolution/case handling.
Appreciate any feedback/thoughts.
Thanks,