Complete revamp of quality systems required - Major pitfalls I should try to avoid

#11
One important thing to go with the list......

make it relevant to the management team/individual issues the business faces. I'd suggest you find out what the top guns want the business to look like, their 'vision'. If they don't have one, you'll need to stimulate that discussion. Otherwise they won't know when they've 'arrived'.:nope:

Find out what keeps them awake at night and which processes contribute to that. Then make the implementation focus on improving those process issues, so they get some sleep!:agree1:

Andy
 
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#13
hjilling said:
...I would recommend buying the ISO 9004:2000 standard, instead of 9001. You get all the same 9001 text, word for word, but 9004 has a lot of additional stuff that gives a lot of great ideas.
I agree - I like the extra guidance in 9004.
 
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