Of course analysis is necessary, and it's also necessary to keep customers happy, at least to the extent that keeping them happy doesn't cost more than they're worth. The OP's gotta do what he's gotta do. My point was that a lot of time is wasted on problem-solving "strategies" that belabor the bloody obvious, and assume that the people who are trying to solve the problems are idiots. Why why is is that that, do you suppose suppose?
Now, Now... Jim, Jim... if you take away the obvious, you may eliminate hundreds of jobs...
Of course, that could be a viable new Lean initiative...after you fill out the proper forms authorizing it, that is...

